Branch Relationship Head

Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Head

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- We are seeking a dynamic and experienced professional to lead and manage the branch's sales and customer relationship functions at AU Small Finance Bank Limited. This role demands a strategic thinker with a deep understanding of the financial services industry, capable of driving business growth, enhancing customer satisfaction, and ensuring compliance with regulatory standards. The ideal candidate will be responsible for overseeing branch operations, developing and executing sales strategies, and building strong relationships with clients to achieve the bank's business objectives.

Responsibilities:-

• Lead and manage the branch sales team to achieve targeted business growth and revenue objectives.
• Develop and implement effective sales strategies tailored to the local market and customer segments.
• Build and maintain strong relationships with key clients, understanding their financial needs and providing customized solutions.
• Ensure compliance with all regulatory requirements and internal policies to mitigate risks and maintain operational integrity.
• Monitor branch performance metrics and prepare regular reports for senior management to inform decision-making.
• Collaborate with cross-functional teams including credit, operations, and marketing to enhance customer experience and streamline processes.
• Identify new business opportunities and market trends to expand the branch’s customer base and product offerings.
• Coach, mentor, and develop branch staff to enhance their skills and performance, fostering a high-performance culture.
• Resolve escalated customer issues promptly and effectively to maintain high levels of customer satisfaction.
• Manage branch budgeting, resource allocation, and cost control to optimize profitability.
  
  

Skill:-

• Financial Sales Strategy
• Client Relationship Management
• Regulatory Compliance
• Team Leadership and Development
• Business Development
• Risk Management
• Performance Analysis and Reporting
• Customer Service Excellence
• Branch Operations Management
• Market Analysis
  
  

Preferred Qualifications:-

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 7-10 years of experience in sales and relationship management within the financial services sector, with at least 3 years in a leadership role.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#

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