Sr Manager Site Reliability And DevOps

About Us

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview

The Sr. Manager, Site Reliability & DevOps leads, manages, and coaches endpoint’s Site Reliability, DBA, and Cloud Engineering teams to help build, operate, and ensure reliability of endpoint’s software systems. This individual will work across departments and disciplines such as product, engineering, operations, support services and IT to deliver cloud infrastructure, database code, and deployment pipelines facilitating quality, reliability, and availability of endpoint’s systems.

Responsibilities

• Manages, coaches, and provides mentorship to individuals to help guide and suggest approaches to complex situations
• Works across organizations to quickly help triage and resolve complex issues
• Leads delivery of Cloud Infrastructure, Deployment Pipelines, and Database Code.
• Facilitates and help resolve tier 4 support issues on core endpoint products and services
• Identifies proactive measures to monitoring, logging, and visibility into the health of endpoint’s environments
• Drives initiatives and efforts to produce solutions to production incidents for products, integrations, and escalated services.
• Leads, organizes, and supports 24x7 Follow the Sun operations including engineering & operational coordination between onshore & offshore teams.
• In conjunction with other teams drives root cause analysis and solution definition on issues
• Has awareness of all endpoint systems and integrations and helps facilitates issues to resolution on such issues.
• Participate in product and feature design reviews to ensure scalable and reliable solutions are developed.
• Helps establish, build, and organize people and systems to best drive the team forward.
• Coordinate with various departments to help facilitate knowledge transfer, technical solutions, and proactive measures are incorporated and considered with all endpoint product and services.
  
  

• Bachelors degree in Computer Science, Electrical Engineering, or equivalent
  
  

• Minimum 5 years’ experience as a Systems Engineer, DevOps Engineer or Systems Reliability Engineer role including mixed hardware/software systems.
• Experience in complex system analysis and simulations.
• Experience in design and build of high-accuracy and high-reliability systems.
• Experience building IaC and deployment pipelines, preferably in Azure.
• Experience in design, creation, and optimization of distributed applications
• Minimum Operating System Experience: Windows Server 2012. Linux experience is a plus.
• Working knowledge of SQL server 2014, IIS.
• Working knowledge of Networking and network protocols for hybrid and cloud solutions
• Hands on experience in scripting languages (e.g. perl, Python, powershell, bash, etc) - structured languages experience (e.g. C#, Java) is a plus.
• In depth knowledge and production experience with the VMware vSphere Enterprise, AWS, Azure.
• Experience leading 24x7 Engineering & Operations teams coordinating logistics between onshore & offshore teams delivering seamless execution with 99.95 % availability.
• Experience in Design/Architecture of AWS, Microsoft Azure and hybrid cloud solutions, a plus
  
  

• Strong attention to detail
• Excellent organizational and time management skills
• Excellent communication skills
• Must have strong technical and interpersonal skills
• Excellent troubleshooting skills