SQA Analyst

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

EnvisionWare builds technology that public libraries use to serve their communities: computer and room reservations, print and copy management, self-checkout, RFID, hold lockers, and payments. EnvisionWare is part of Volaris Group, a Constellation Software company.

The Position:

We are seeking an experienced SQA Analyst to provide support on functional and automation testing.

The Product team builds EnvisionWare's new products in small pods. Each pod has a builder (a Product Manager or Product Engineer), a person close to the customer (from Sales or Customer Service), and a QA seat. Pods work in short cycles: the target is under 5 business days from the start of a piece of work to a staging release. Three early customers then use each release on stage before it goes to production.

Much of the code is written by AI agents from detailed specifications. You are the human check that what was built does what the specification says and works for library staff and patrons on every device and for every user, including people who use assistive technology. This is a hands-on functional QA and UAT role. You will also run existing automated test suites and read their results.

The selected individual will work from Contour Software's Lahore or Islamabad office as an extension of the division's R&D team.

Key Responsibilities

Plan the testing

• Review specifications early, while the work is being defined. Acceptance criteria are written as Given/When/Then scenarios; ask questions where they are unclear or untestable.

• Write test cases, checklists and test data in Jira for each piece of work.

Test every cycle

• Run functional and exploratory testing of web applications in the development and staging environments.

• Run regression testing before each staging release.

• Check screens against the approved design mocks.

• Test mobile and progressive web app (PWA) behavior on iOS and Android phones and tablets, including responsive layouts.

• Test integrations using simulators, including a library management system (ILS) simulator over the SIP2 protocol and locker, gate and payment simulators. Verify transactions such as checkouts, returns, and fees and fines.
  

Accessibility

• Test to WCAG 2.2 AA: automated scans (axe or similar), keyboard-only navigation, screen reader checks (NVDA, VoiceOver), color contrast, and focus order.

• User acceptance testing

• Prepare UAT scripts and test data for each release.

• Support the early customers who test each release on staging: help them run the scripts and capture their feedback and defects.
  

Automated tests

• Run existing automated suites (Playwright, pytest, Postman collections) from the command line or the CI pipeline.

• Read the results, tell real failures from unreliable tests, and log each real failure as a bug.
  

Defects and sign-off

• Log defects in Jira with clear steps, expected and actual results, and evidence (screenshots, recordings, logs).

• Verify fixes and retest.

• Compile the test evidence for each release and give a clear pass or fail recommendation at the testing gate.

• Keep test cases and the regression checklist current as the products change.
  

Experience & Qualifications

Required Skills

• Bachelor’s degree in computer science, Software Engineering, Information Technology, or related discipline.

• 3 to 5 years of software QA experience on web applications including manual and automation testing.

• Strong functional, exploratory and regression testing, test case design, and UAT.

• Able to review and modify existing Playwright or Postman tests when the UI interface changes.

• Accessibility testing against WCAG 2.x with tools such as axe, WAVE or Lighthouse, plus hands-on screen reader use.

• Mobile web and responsive testing on real devices and emulators.

• Basic API testing with Postman or a similar tool, and the ability to read JSON.

• Able to run automated test suites from the command line or CI (basic Git, npm or pip) and interpret the results.

• Comfortable working from acceptance criteria written as Given/When/Then scenarios.

• Clear, concise written and spoken English: bug reports and test notes go straight to a US team.

• Experience with Jira or a similar issue tracker.

• Available for at least 3 to 4 hours of daily overlap with US Eastern Time.
  

Preferred Experience

• Experience testing software built with AI coding tools, or using AI assistants in testing work.

• ISTQB Foundation certification or equivalent.

• Experience with library technology, kiosks, payment flows, or hardware simulators.

• Experience with GitHub Actions or another CI system.
  

TOOLS YOU WILL US

• Jira, GitHub, Playwright, pytest, Postman, axe, NVDA and VoiceOver, Microsoft Teams, and AI assistants such as Claude. 
  

WAYS OF WORKING 

• All testing uses test data and approved environments. You follow EnvisionWare's data handling and AI usage guidelines. 

• Work moves fast. Quick, clear feedback on each build matters more than long reports.
   

FIRST 90 DAYS 

• By day 30: Get access to the environment, run the existing test suites, and learn the products and the library workflows behind them. 

• By day 60: Own test cases, testing and UAT for one pod's work, with support. 

• By day 90: Own QA for a pod end to end, including the test evidence and recommendation at the testing gate. 

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.