Sales Associate

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job Responsibilities:

• Achieve team sales goals through the use of effective sales strategies and techniques.
• Provide exceptional customer service, including personalized product recommendations and prompt resolution of inquiries or concerns.
• Mentor and support junior team members by sharing product knowledge and successful sales practices.
• Develop strong customer relationships to drive loyalty and repeat business.
• Maintain up-to-date knowledge of all store products, new arrivals, and current promotions.
• Identify customer needs and offer tailored shopping guidance to enhance their experience.
• Stay informed on industry trends and competitor activity to better meet customer expectations.
• Assist with daily store operations, including opening/closing procedures, cash handling, and inventory management.
  
  

Job Requirements:

• Prior experience in retail brand sales is a plus.
• Demonstrates a strong sense of responsibility, patience when dealing with customers, and the ability to handle pressure and demanding work environments.
• Possesses an enthusiastic, cheerful demeanor with excellent communication and interpersonal skills.
• Willing to follow company management, shows a strong sense of ownership, and is eager to grow alongside the company.
  
  

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.

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