PARTNER CONSULTANT - EUC Consulting

Position - Technical Support Specialist

RESPONSIBILITIES:

?       Provide technical support for all users & guests working on customer systems and properties.

?       Provide end-to-end support for both end-users and C-level staff.

?       Assure that all issues are addressed, and the problem resolution is quickly conveyed to the user?s satisfaction.

?       Interact with our IT customer base via phone inquiries, in person, or via remote sessions to assess, diagnose problems or issues, and effectively communicate the issue and resolution.

?       Install software, modify accounts, and adjust user settings based on user needs.

?       Partner with the offshore ServiceDesk team to ensure IT support operations run smoothly.

?       Travel to local and regional offices to provide support and complete projects.

?       Create and share technical procedural documents and user FAQs with other team members.

?       Work on all IT-related tasks for office moves, and changes including new hire setups.

?       Deploy new hardware systems and software applications.

?       Building Technology, Security Systems, Turnstiles, and basic network infrastructure. 

?       Responsible for troubleshooting and resolution of all mobile devices and building processes to ensure recovery of user-based devices.

?       Be able to partner with team members and run large projects and/or large tasks to ensure success.

?       Support and Maintain conference rooms for Teams, Zoom, and WebEx meetings.

?       Training users in everyday technology and new technologies.

QUALIFICATIONS:

• Advanced knowledge of Windows and end-user support.
• Strong understanding of O365, Windows 11, and related Microsoft Office applications and services.
• Solid knowledge of iOS and Apple mobile devices, including macOS.
• Ability to effectively listen to customers, understand their needs, and troubleshoot issues with clarity and professionalism.
• Strong video conferencing and collaboration technology skills, including conference room systems -Neat devices. Expertise in Microsoft Teams, Zoom, and WebEx is required.
• High level of patience and empathy when supporting non-technical users, senior executives, and distributed/offshore teams.
• Excellent verbal and written communication skills.
• Bachelor?s degree required, preferably in Computer Science, Information Systems, or a related field.
• 3+ years of IT support experience in a large, fast-paced corporate environment.