IT Solutions Consultant ServiceNow

Your IT Future, Delivered.

IT Solutions Consultant – ServiceNow

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

As we continue to grow, we are looking for a highly skilled Solution Consultant to join our ServiceNow team and play a key role in designing and delivering solutions that meet business needs.

As a Solution Consultant, you will work closely with the Product Manager and Product Owner to ensure that technical implementations align with strategic objectives and deliver measurable value. You will be responsible for configuring, customizing, and supporting ServiceNow applications while acting as a trusted advisor to stakeholders. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.

#DHL #DHLITServices #consultant #servicenow

Your role:

• Collaborate with the Product Manager and Product Owner to understand business requirements and translate them into technical specifications.
• Support the creation of a product roadmap based on the defined requirements and priorities.
• Design and configure ServiceNow applications, workflows, and integrations in line with best practices.
• Participate in requirement workshops with stakeholders and provide input on solution design and feasibility.
• Document technical designs, configurations, and processes for future reference and compliance.
• Stay informed about ServiceNow updates and new features, recommending improvements where applicable.
  
  
  

• Validate technical feasibility of roadmap items and provide input on prioritization.
• Ensure alignment between business objectives and technical implementation.
• Participate in release planning and sprint activities, offering technical insights and recommendations.
• Act as a liaison between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.
  
  
  

• Bachelor’s degree in computer science, information technology, or related field.
• Hands-on experience in ServiceNow configuration and customization, ideally across ITSM or related modules.
• Understanding of ITIL processes, IT service management principles, and enterprise IT environments.
• Strong problem-solving skills and ability to work collaboratively in a team environment.
• Excellent communication skills to engage both technical and business stakeholders.
• ServiceNow certifications (e.g., Certified System Administrator) are highly desirable.
• Familiarity with agile methodologies is a plus.
• Intercultural experience and proven ability to work in globally, distributed, multicultural teams.
• Excellent English language skills (both written and spoken).
  
  
  

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.