Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Enterprise Network Operations, Wireless Technologies Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Network JD – We are seeking a skilled Network Engineer to join our team. The ideal candidate should have experience managing and maintaining network environments and working on network implementation projects. Strong technical knowledge in troubleshooting and configuring Cisco routers, Cisco/Meraki switches, and wireless is required, along with familiarity with cloud platforms. Key Responsibilities:

• Design, implement, and manage network infrastructure for optimal performance.
• Conduct network assessments to identify vulnerabilities.
• Collaborate with teams to develop network strategies.
• Document network configurations and procedures.
• Flexible for 24/7 shifts Technical Experience:
• Strong troubleshooting skills with Cisco, Meraki Switching and Wireless,
• Familiarity with Routing
• Familiarity with cloud platforms
• Production network monitoring experience required (lab-only experience not accepted)
• Experience in Wireless Technologies (Cisco an Meraki)
• Splunk Syslog knowledge Good to Have: - Experience configuring VPNs Professional Attributes: - Strong verbal and written communication skills - Able to work independently and take initiative - Effective team player with a positive attitude - Proven workload management - Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders Additional Information: - The candidate should have minimum 4-6 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education