ClearTrail Technologies - Technical Operations Lead - Linux System Administration

Job Title : Technical Operations Lead.

Location : Indore, MP (work from office only).

Experience : 712 Years.

Shift : 24x7 Rotational Shifts.

Qualification : B.Tech/B.E. in Computer Science, Information Technology, or a related field.

Job Summary

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities

• Lead and mentor a team of 10+ technical operations engineers.
• Guide the team in handling critical situations and high-severity incidents.
• Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
• Handle customer escalations and coordinate with internal stakeholders for timely resolution.
• Escalate critical issues through the appropriate hierarchical channels.
• Collaborate with cross-functional teams including development, QA, and infrastructure.
• Monitor systems using industry-standard tools and respond to alerts proactively.
• Guide the team in performing production deployments, patching, and release management.
• Maintain and troubleshoot On-premise server infrastructure.
• Ensure adherence to operational processes and documentation standards.
• Participate in 24x7 shift rotations and provide on-call support as needed.
  
  

• 812 years of experience in technical operations or system administration.
• Proven experience in leading and managing technical teams.
• Strong Linux administration skills (command-line, scripting, troubleshooting).
• Solid understanding of networking fundamentals (beyond basic level).
• Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.)
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes and escalation management.
• Experience in production deployment and release management.
• Working knowledge of Hadoop and distributed systems.
• Basic knowledge of Docker and Ansible.
• Excellent communication and coordination skills.
• Ability to work under pressure in a fast-paced environment.
  
  

• Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Automation/scripting experience (Shell, Python, Ansible) is an advantage.