CCE

The CCE will serve as the primary point of contact for internal and external stakeholders within the CLM Domestic Diversified back‑office team. This role involves handling inquiries, processing transactions, maintaining accurate records, and collaborating with cross‑functional teams to ensure seamless service delivery and compliance with company standards.

Responsibilities

• Respond promptly to client and internal queries via phone, email, and chat.
• Process and validate back‑office transactions in accordance with SOPs.
• Maintain and update client records in the CRM system.
• Escalate complex issues to senior management while providing status updates.
• Assist in preparing daily, weekly, and monthly operational reports.
• Support onboarding and training of new back‑office staff.
• Monitor service level agreements (SLAs) and ensure compliance.
• Identify process improvement opportunities and recommend solutions.
• Coordinate with finance, compliance, and IT departments for issue resolution.
• Participate in regular team meetings and contribute to knowledge‑base articles.

Qualifications

• Minimum 2 years of experience in customer care or back‑office operations.
• Strong communication skills in English, both written and verbal.
• Proficiency with CRM and MS Office applications.
• Ability to multitask and prioritize in a fast‑paced environment.
• Attention to detail and strong analytical abilities.
• Basic understanding of financial and compliance procedures.
• Team‑player attitude with a proactive problem‑solving mindset.
• High school diploma required; associate or bachelors degree preferred.
• Flexibility to work occasional extended hours or shifts.
• Demonstrated reliability and a strong work ethic.