Associate Debt Manager-Flows-Credit Cards

Job Requirements

About the Role

The Associate Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI retrieval from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency by bucket and DPD, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.
  
  

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.
  
  

• Graduate – Any discipline
• Post Graduate – Any discipline
  
  

• Minimum of 2 years of experience in collections.
  
  

• Strong organizational and planning skills.
• Ability to manage and collaborate with external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS reports and administrative data.