Store Manager - Mumbai Sky City Mall Borivali

Job Purpose

This position is required to deliver revenues, provide best-in-class customer service, motivate store sales team and manage all store operations as per Company guidelines.

Job Context & Major Challenges

• Independent store sales, operations and team management
• Coordinate closely with HO for stocks, collaterals, reimbursements, reports
• Inputs to drive walk-ins, achieve higher % conversions, promote tailoring revenues and consistently provide superior shopping experience.
• Monthly value targets and retail KPI achievement
• Cash & credit sales management and daily deposit with reporting
  
  

Accountability

Supporting Actions

Monthly Sales Target

Day wise target split, sales staff wise allocation, daily monitoring, balance to go plan, retail KPI tracking

Store Operations & SOP Adherence

Managing all aspects of store operations as per guidelines and scoring high in retail audits and mystery shopping programs

Inventory Management

To play key role in maintaining optimum and relevant stock levels, ensure regular & timely replenishment/refill orders and reverse logistics to deliver freshness to consumers at all times

Cash Management

Ensure daily cash deposit and collection reconciliation. Prepare and share daily collection MIS and other reports as required.

POS, CRM & Reports

100% billing on POS and ensure compliance on POS & CRM software. Prepare and share reports as per the frequency set by Company.

Tailoring Services

Ensure tailoring services as per SOP at all times and maintain quality and timelines.

Product Display & VM

Ensure VM guideline is followed on a daily basis and festive VM plans are executed as per specific guidelines and pictures shared with retail team.

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