Infinity Customer Success Manager

Job Description

🎯 Atlys mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and were starting by automating that completely. Were looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

Atlys is building a world class travel support experience for its most premium users. The Infinity Customer Success Manager is the front line of that promise. This role is for someone who understands high touch service, anticipates needs before they are spoken, and consistently delivers a calm, seamless, and reliable experience.

What You’ll Do

• Provide end to end support to Infinity users across chat, email, and phone.
• Serve as a trusted point of contact for travel and visa support, offering clear, accurate, and personalised guidance.
• Maintain a warm, composed, and thoughtful communication style, even under pressure.
• Take ownership of each interaction, ensuring users feel heard, understood, and well taken care of.
• Coordinate with internal teams to resolve issues quickly and keep users updated at every step.
• Manage sensitive information with discretion and professionalism.
• Spot patterns, anticipate needs, and share feedback to strengthen the Infinity experience.
• Uphold the highest standards of response time, accuracy, and service quality.
  
  

• 2 - 4 years of experience in premium customer service, hospitality, concierge, or client experience roles.
• Clear and polished communication, both written and verbal.
• A service mindset that values empathy, patience, and attention to detail.
• Strong problem solving skills and the ability to stay calm and structured in fast moving situations.
• Comfort working with high value clients who expect speed, accuracy, and discretion.
• A sense of ownership and pride in delivering a best in class experience.