Host Hostess

Organization- Hyatt Place Vithalapur

Summary

Customer Service

• To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
• To greet and seat guests, according to the established standards of performance established for the outlet.
• To take and manage reservations and table assignments as prescribed by the Outlet Manager.
• To follow all telephone usage guidelines, using the guest’s name and standard greetings as prescribed by the Outlet Manager.
• To wish guests “goodbye” as they leave the restaurant, as prescribed by the Outlet Manager.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  
  

• To be familiar with all food and beverage items on the outlet menu.
• To utlilise the outlet point-of-sales and table assignment system as prescribed.
• To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests.
• To maintain the entrance area and host/hostess station in a clean and orderly manner at all times.
• To maintain the restaurant’s guest history system.
• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.
• To treat all operating equipment and supplies carefully to minimise damage and reduce wastage.
  
  

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To maintain good working relationships with colleagues and all other departments.
• To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
• To attend training sessions and meetings as and when required.