Hamleys - Fun Consultant

About Hamleys

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 + stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant Grade: A1/A2

Role: Warmly welcome and approach each customer customers inclination to shop starts right from the first step & eye contact. Believes and lives the attitude of Sheer customer delight go beyond To efficiently adhere to all company procedures and policies. To work with the team to achieve award winning customer service. To actively approach all aspects of work in a positive, productive, and professional manner. To ask for feedback about performance.

Key Responsibilities

Contribute to achieve store KPIs. Utilize the knowledge of trends and guide each customer on what suits better in line with the customer needs, individuality and product range. Believes and lives the attitude of Sheer customer delight go beyond Contribute towards merchandising and keeping the ambience is in accordance with the Brand standards and guidelines. Live the ownership mentality looks for areas to contribute on factors impacting overall store performance create niche for the store in the vicinity\mall. Ability to deliver on all aspects with least guidance from the store manager. Dealing well with different viewpoints as part of a (multidisciplinary) team. Work co-operatively with equals or other team members to set responsibilities. Share information, ideas and suggestions to accomplish mutual goals. Support team decisions even if not in total agreement.

Desired Skills & Abilities

Superior understanding of Indian retailing and global trends. Good communication and interpersonal skills - understand customer needs Good at relationship building - conversion to sales

Education & Experience Required

0 to 4 yrs. Preferably in premium retailing. Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of Customer Delight and strong one-to-one relationship building. Experience working with children will be an added advantage.