Customer Relationship Executive

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary role is to handle customer inquiries, provide exceptional customer service, and ensure a seamless experience for our valued clients. You will be the first point of contact for customers, building trust and fostering long-term relationships.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a high level of customer satisfaction and build positive, long-lasting relationships.
• Collaborate with other teams to ensure a seamless customer journey and provide feedback on customer needs.
• Stay updated with the latest company policies, products, and services to provide accurate information.
• Maintain accurate records of customer interactions and feedback for future reference.
• Identify and escalate priority issues to the relevant teams for prompt resolution.
• Conduct regular customer satisfaction surveys and analyze feedback to improve our services.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures, especially regarding data privacy.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers.
• Strong problem-solving and analytical skills to handle customer inquiries and resolve issues.
• A customer-centric approach and a passion for delivering exceptional customer service.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Basic knowledge of data privacy regulations and customer data protection.
• A positive attitude, a professional demeanor, and a commitment to continuous learning.
• Willingness to work in a fast-paced environment and adapt to changing customer needs.