Customer Success Manager

Infilect prides itself on delivering efficient and effective solutions across the globe for CPG AND FMCG industries. Our success is largely dependent on the stellar ability of the program management team. We’re currently searching for an experienced program manager to join our ranks and continue this tradition. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have a strong talent for project coordination and delegation. Ultimately, the ideal candidate should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Responsibilities

• Coordinate cross-functional teams for product development and delivery
• Ensure alignment with product vision and goals
• Manage risks and issues throughout the delivery process
• Implement process improvements to enhance delivery efficiency
• Manage and utilize resources across projects
• Manage stakeholders’ communication
• Facilitate release planning and execution
• Manage and maintain program documents
• Align deliverables to the program’s outcome
• Ensure that the program delivers value to customers and aligns with their evolving needs and expectations.
• Maintain comprehensive program documentation, including project plans, status reports, and meeting notes.
• Provide regular reports to senior management on program performance, risks, and opportunities.
• Ensure that all program-related documentation is up to date and easily accessible to relevant stakeholders.
• Identify opportunities for process improvement and implement best practices across the program.
• Proactively monitor and address risks and issues as they arise, adjusting plans as necessary to keep the program on track.
• Drive customer-centric initiatives within the program, including product enhancements, feature requests, and feedback loops.
  
  

Skills Required

• Project Management
• Agile Methodologies
• Risk Management
• Stakeholder Management
• Strategic Planning
• Change Management
• Communication and Presentation
• Problem-solving and Decision-making
• Customer-focused Mindset
• Data Analysis and Reporting
  
  

We offer a competitive salary, commission structure, and benefits package, as well as a dynamic and fast-paced work environment. We are an early-stage startup, and it implies putting your heart out to connect with customers and team members, solve hard & challenging problems, and build & maintain scalable systems. We are also quite conscious of building a highly collaborative & rich culture at Infilect. From 70 today, we expect to be 200 team member strong team in the next 2 years, serving global customers. If this interests you, come and join us on the rocket ship!

Infilect as an Equal Opportunity Employer - We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance.

We also make reasonable accommodations for disabled employees and applicants as required by law. We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational programs.

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