UI Ops Engineer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About the Tech@Lilly Organization:

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.

About The Business Function

Tech@Lilly Business Units is a global organization strategically positioned so that through information and technology leadership and solutions, we create meaningful connections and remarkable experiences, so people feel genuinely cared for. The Business Unit organization is accountable for designing, developing, and supporting commercial or customer engagement services and capabilities that span multiple Business Units (Bio-Medicines, Diabetes, Oncology, International), functions, geographies, and digital channels. The areas supported by Business Unit includes: Customer Operations, Marketing and Commercial Operations, Medical Affairs, Market Research, Pricing, Reimbursement and Access, Customer Support Programs, Digital Production and Distribution, Global Patient Outcomes, and Real-World Evidence.

Job Title: UI Operations Engineer

What You’ll Be Doing

• Manage and maintain the operational health of web-based UI applications across environments (dev, test, staging, production).
• Monitor application performance, availability, and user experience using observability tools
• Own incident triage, troubleshooting, and resolution related to frontend issues in production and lower environments.
• Collaborate with development, DevOps, and infrastructure teams to ensure smooth CI/CD deployment of UI components.
• Identify operational inefficiencies and implement automation or tooling to streamline monitoring and alerting.
• Ensure consistent and stable application performance by managing frontend builds, caching layers, and CDN configurations.
• Maintain and update operational runbooks and incident response procedures for UI-related outages or degradations.
• Assist with hotfixes, rollback procedures, and quick-turnaround UI deployments in response to urgent issues.
• Participate in post-incident reviews to identify root causes and contribute to continuous improvement efforts.
• Perform regular health checks, audits, and proactive maintenance on deployed UI applications.
  
  
  

How You Will Succeed

• Ensure seamless user experience by maintaining operational excellence for all UI platforms.
• Demonstrate agility and responsiveness in diagnosing and resolving critical UI performance or availability issues.
• Drive cross-functional alignment for UI operational tasks and contribute to release reliability.
• Proactively monitor trends and patterns to prevent future incidents and reduce operational noise.
• Promote a DevOps mindset through collaboration, automation, and continuous feedback loops.
• Maintain strong documentation to support consistent incident handling and faster resolution times.
  
  
  

What You Should Bring

• Hands-on experience managing and supporting UI applications
• Strong understanding of browser performance, frontend rendering behavior, and troubleshooting tools
• Familiarity with application monitoring tools and log management platforms
• Proficiency with version control (Git), CI/CD tools (GitHub Actions, Jenkins, Azure DevOps), and deployment pipelines.
• Experience working with CDNs (Cloudflare, Akamai) and frontend performance tuning techniques.
• Solid knowledge of HTTP protocols, caching, DNS, SSL, and security considerations in UI deployments.
• Experience with incident management practices and tools
• Strong problem-solving and debugging capabilities in distributed systems and client-server models.
  
  
  

Basic Qualifications And Experience Requirement

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
• 6–8 years of experience in frontend operations, site reliability, or application support with a focus on UI platforms.
• Demonstrated experience supporting production-grade frontend applications at scale.
• Strong collaboration skills and ability to work in a global, distributed environment.
• Experience in Agile environments and DevOps culture with strong ownership mindset.
  
  
  

Additional Skills/Preferences

• Experience with infrastructure-as-code tools and container orchestration platforms
• Familiarity with feature flag tools for progressive rollout and rollback strategies.
• Exposure to synthetic monitoring, real-user monitoring (RUM), and performance benchmarking.
• Prior experience in healthcare, pharmaceutical, or other regulated domains is a plus.
  
  
  

Additional Information

• The role may include rotational on-call responsibilities for production support.
• Excellent opportunity to influence UI operational strategy and automation maturity across teams.
• Flexibility to engage across UI teams and contribute to stability, performance, and reliability of mission-critical platforms.
  
  
  

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

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