trust and Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• Accentures Trust and Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.
• Seeking a detail-oriented, resourceful candidate for a Tier 1 Copyright legal support role. Key duties include reviewing web content for policy and legal compliance, evaluating takedown requests, counter-notices, inquiries, and retractions for abuse, and applying core copyright rules to daily workflows. You will also escalate complex issues beyond standard scope. “You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.” What are we looking for?
• "Excellent comprehension, communication, and skills.
• Strong investigative and analytical skills.
• Excellent Decision making skills -independent and within sub-groups.
• Good knowledge of social media, associated technologies and online trends.
• Can critically assess content strictly against client guidelines. Roles and Responsibilities:
• "Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures.
• Process and review content that has been flagged for review of potentially sensitive content.
• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in response to inquiries and or escalations which may include but not limited to external third parties, Client or Accenture.
• Resolve and or escalate takedown requests, counter notification, retraction and General Inquiry tickets in T1 queues and other queues as assigned.
• Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Assigned and accountable for workable solutions and processes within a specific area of responsibility.
• Demonstrates speed, agility, critical thinking, and problem solving skills in their work and an ability to ramp up quickly.
• Receive feedback and apply learnings quickly in changing environment.
• Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate.
• Addresses most non routine issues.
• Ensures all work is performed in accordance with SLAs and metrics.
• Attain 96 Quality Score. Responsible for activities assigned by the Operations Manager.
• Please note this role may require you to work in rotational shifts.