Transport Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Duties and Responsibilities

• Coordinate and execute the pickup and delivery of pharmaceutical, healthcare, and life science shipments and proactively follow up on all shipments, ensuring timely pickup and delivery.
• The ability to manage time effectively is crucial in this role, as Transport Associates are often required to meet strict deadlines for pickups and deliveries.
• Prepare temperature-controlled boxes (Secondary Packaging) for pickups, ensuring that all required materials, including Dry ice or gel packs, are included and properly configured.
• Communicate directly with customers and Marken internal teams to ensure smooth Pickups and deliveries.
• Maintain and update real-time tracking of inbound and outbound shipments using Maestro system.
• Ensure that all shipment milestones (Pickup, Replenishment / Repack, Tender to Airlines, Recover & Delivery) are accurately updated and monitored in the Marken System.
• Ensure accurate documentation for all shipments is collected and verified by the Co-Ordinator / Supervisor.
• Address and resolve any issues that arise with deliveries, such as delays, damage, or incorrect documentation, and escalate this to Line Manager
• Plan and optimize delivery routes to maximize efficiency, minimize delays, and reduce transportation costs.
• Clear communication with team members, customers, and other stakeholders is vital. A Transport Associate needs to provide status updates, handle inquiries, and coordinate with drivers, warehouse staff, and clients.
  
  

• Provide support to coordinate team members by stepping in to handle responsibilities during their absence, of current staff on shift ensuring smooth continuity of operations.
• Managing calls and providing accurate information regarding pickup schedules, shipment statuses, and any other customer or internal queries.
• Following company policies and procedures demonstrates strong work ethic and compliance.
• Willingness to take on additional tasks or unexpected responsibilities as requested by management.
• Transport Associates must efficiently manage schedules, routes, and deliveries. Being well-organized helps them prioritize tasks, handle multiple shipments, and meet deadlines.
• Basic knowledge of computer operating and MS Office / Excel / Word.