Transition And Delivery Manager-Senior Platinum Consultant- L4

Job Description

This is for Sr Platinum Consultant - Senior Transition and Delivery manager

Position: L4/L5,

Experience: 12 + years

Project name: Multiple

Country: NTT Data UK & LE Practice

Location: Anywhere in India.

Travel: No

Job Title: Senior Transition Manager & Delivery Manager

Organization: NTT DATA Business Solutions

Customer: Large Enterprise Client

Role Overview

The Senior Transition Manager cum Delivery Manager will lead end-to-end transition and delivery activities for a large enterprise customer, ensuring seamless migration of services (AMS, Consulting, Projects etc..), operational excellence, and adherence to contractual commitments. This role combines strategic transition planning with hands-on delivery management, requiring strong leadership, stakeholder engagement, and deep understanding of SAP and enterprise IT landscapes.

Key Responsibilities

Transition Management:

• Planning & Governance:
• Develop and execute detailed transition plans, including timelines, resource allocation, and risk mitigation strategies.
• Establish governance frameworks and ensure compliance with contractual obligations.
• Stakeholder Engagement:
• Act as the primary point of contact for transition-related activities with the customer and internal teams.
• Conduct regular steering committee meetings and provide transparent status reporting.
• Knowledge Transfer & Documentation:
• Drive structured knowledge transfer from incumbent teams to NTT DATA Business Solutions teams.
• Ensure all documentation (processes, SOPs, SLAs) is complete and validated.
• Risk & Issue Management:
• Identify potential risks early and implement mitigation plans.
• Manage escalations effectively to maintain customer confidence.
  
  

• Service Delivery Oversight:
• Ensure high-quality delivery of SAP and related IT services post-transition.
• Monitor KPIs, SLAs, and operational performance metrics.
• Team Leadership:
• Lead cross-functional teams including SAP consultants, technical experts, and support staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Financial & Contractual Management:
• Manage budgets, forecasts, and cost optimization initiatives.
• Ensure compliance with contractual terms and drive profitability.
• Customer Relationship Management:
• Build strong relationships with customer leadership and act as a trusted advisor.
• Identify opportunities for service improvement and additional value creation.
  
  

• Experience:
• 12+ years in IT service delivery and transition management, preferably in SAP environments.
• Proven track record of managing large-scale transitions for enterprise customers.
• Leadership & Communication:
• Exceptional stakeholder management and negotiation skills.
• Ability to lead large teams and manage complex, multi-vendor environments.
• Certifications (Preferred):
• PMP or PRINCE2
• ITIL Foundation
• SAP-related certifications