Technical Support Engineer NOC Team

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

We have an opening within Envoy Globals Engineering team for an experienced Technical Support Engineer – NOC Team to join us on a full‑time, permanent basis. This role is responsible for monitoring critical applications, automation workflows, and data operations, as well as responding to system alerts to ensure uninterrupted service delivery. In addition to troubleshooting incidents and coordinating with cross‑functional engineering teams, this role plays a key part in maintaining operational excellence within Envoy’s new Network Operations Center (NOC), serving as a frontline technical resource supporting the stability and performance of our platforms.

As our Technical Support Engineer - NOC, you will be required to:

• Monitor & Respond: Proactively monitor applications, RPA bots, data workflows, and infrastructure using NOC tools.
• Incident Management: Respond to alerts, troubleshoot issues, and escalate to engineering teams as needed.
• Cross-Technology Support: Provide L1/L2 support across multiple domains—RPA, application services, and data pipelines.
• Documentation: Maintain accurate incident logs, SOPs, and knowledge base articles.
• Collaboration: Work closely with product engineering, DevOps, RPA Dev, and data teams for issue resolution.
• Continuous Learning: Acquire skills in automation, cloud, and data operations over time.
• Compliance: Ensure adherence to SLAs, security, and operational standards.
  
  

• 2–6 years of experience in technical support or operations roles.
• Strong troubleshooting skills across applications and infrastructure.
• Familiarity with monitoring tools and ticketing systems.
• Basic understanding of networking, cloud platforms (Azure), and databases.
• Excellent communication and documentation skills.
• Ability to work in a 24/7 operational environment (rotational shifts).
• Exposure to RPA tools (UiPath, MS Power Apps, Automation Anywhere).
• Experience with SaaS application support and data workflows.
• Knowledge of scripting (Python, PowerShell) for automation.
• ITIL certification or similar operational frameworks.