Technical Functional Analyst II

Requirements

Description and Requirements

Key Responsibilities

• Lead discovery sessions toobserve, document, andvalidatebusiness processes, capturing key insights throughout.
• Perform gap analysis and recommend suitable solutions, including commercial off-the-shelf (COTS) and Software as a Service (SaaS) options .
• Elicit, analyze, and document functional requirements and business rules.
• Participate in backlog prioritization and grooming activities.
• Create user stories and wireframes to conceptualize future user experiences, new or enhanced services, and business cases for products or features, including defining acceptance criteria.
• Provide functional and configuration support for specific COTS/SaaS products.
• Engage in all aspects of implementations, testing, integration, and issue resolution related to COTS/SaaS solutions.
• Develop technical user manuals, system configuration documents, and other technical reports as needed.
• Lead operational and production support efforts, including troubleshooting issues and performing root cause analysis within business workflows and processes for a variety of production and application issues.
• Monitor performance,identifyunderlying problems, research potential solutions, and propose necessary actions to improve business workflows and processes.
  
  
  

About MetLife

Recognized on Fortune magazines list of the "Worlds Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

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