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Team Member - Priority Support Center

Talentmate

India

28th October 2026

2610-6802-153

Job Description

Job Description

Division	Fulfil
Function / Sub Function	PSC
Role Title	Team Member- Priority Support Center (Senior Exe / Technical Call Centre)
Role Code	001
Reporting Structure	Team Lead Priority Centre (Technical Call Centre)

No of Positions :
Grade/Level:	A / Senior Exe.
Location:	Hyderabad
JD
Job responsibility	Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products
Shift Working	Working in shifts (24/7)

Key Customer	End customer, authorized signatories, clients	Internal teams

	Necessary	Preferred
Skills	Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology	Industry preferred from Technical – Call Centre / BPO / KPO / Diversity
	.
Qualification	Any Graduation / Diploma	·
.	.
Overall Work Experience		·
Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction	.
Behavioural Attributes	Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge	·
.	.

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Hyderabad ,Telangana
Company Website:	http://www.tatatelebusiness.com	Job Function:	Customer Service
Company Industry/ Sector:	Telecommunications

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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