Team Leader Retail Liabilities-Inbound

Job Requirements

Job Title: Team Leader Retail Liabilities-Inbound

Department/Function: Service

Job Purpose

As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.

Role and Responsibilities

• Lead and manage a team of customer service executives to meet performance goals.
• Coach, mentor, and train team members to enhance service delivery.
• Set clear goals and drive achievement across key metrics.
• Handle multiple tasks efficiently while maintaining service quality.
• Collaborate with internal and external stakeholders to support business objectives.
• Manage challenging situations and foster a culture of going the extra mile.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage performance under pressure.
• A proactive mindset with a focus on continuous improvement.

Educational Qualifications:        

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) 

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) 

Experience: 5 - 10 years of relevant experience