Team Lead

Job description:

Job Description

Roles & Responsibilities:-

•        Work direction and development for a team of associates
           Need to handle a span size of 20-22 HC
•        Work with group leaders and Managers to ensure SLAs are met
•        Need to have one to one connects with associates on capability development
•        Assume administrative responsibilities in the absence of Group Leader

Essential Hiring Skills:-

⦁       LIDAR labeling experience is  must.
         Good Interpersonal & people management skills with good problem solving approach
         Need to coach and mentor the team
         Need to have understanding of SLA's (Shrinakge/Attrition/Quality/AHT)
⦁       Proven ability to understand, interpret, and prepare SOPs and policy guidelines.
⦁       Hands-on experience auditing LIDAR datasets.
⦁       Provide direction, guidance, and development support to a team of associates.
⦁       Oversee operational floor management by monitoring service levels, making informed decisions, and ensuring daily control of quality and productivity.
⦁        Deliver performance feedback to associates as needed and conduct weekly individual and team reviews.
⦁        Collaborate with project managers, SMEs, and client stakeholders to align on quality expectations.
⦁        Identify root causes of quality issues and lead both corrective and preventive action plans.
 

Mandatory Skills: Geographic Information Systems(Maps)
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Experience: 1-3 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.