Systems Software Senior Engineer

TTEC is seeking a Senior Hybrid Cloud Engineer to join the IT team in India. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What You’ll Be Doing -

You’ll be helping us to modernize and improve our current systems to a more modern automated and DevOps/SRE type environment. You’ll be leading the way in bringing our environments to a full CICD model. You’ll be at the forefront managing TTEC’s journey into the Hybrid Cloud ecosystem!

The Senior Hybrid Cloud Engineer will automate, monitor, and maintain key Hybrid Cloud infrastructure systems in support of the overall organization. This position will be part of the Cloud Engineering team within the IT Infrastructure Engineering department. This position will report to the Cloud Engineering Manager.

During a Typical Day, You’ll

• Lead the engineering, managing and troubleshoot the daily automation, management and operations of our hybrid cloud software and systems, providing overall management and support of the environment to support our business operations.
• Maintains and liaison with our Cloud vendors and system manufactures to support application and operations teams to ensure satisfactory support uptime levels and resolution of issues.
• Utilize your knowledge and experience with automation and environment management technology, such as Python, Ansible, Terraform and PowerShell, to provide the company’s highest level of service and operational functionality.
• Manage the ongoing support and configuration of all elements of the company’s GCP, Azure and private data center environments.
• Implements and maintains data in the cloud and our data center to provide for the 24x7x365 availability of the technology environment. Provides oncall support as per teams need,may also include occasional weekend work on rotational basis
• Mentor the overall operations team in the ways of automation, DevOps and SRE methodology.
• Exceptional documentation and communication skills in English.
  
  
  

• Bachelors degree in computer science, or a related field
• Experience with core services of any major cloud providers such as GCP(Preferred), Azure, AWS and experience with containerization tools (Docker, Kubernetes).
• Knowledge of implementing monitoring/Observability tools such as Prometheus, Grafana, Datadog, NewRelic or similar.
• Experience in implementing SRE principles in production landscape, including setting SLO, SLI and error budget for distributed microservices architecture.
• Professional understanding software and code repositories and integrating / augmenting Terraform, Ansible, Python and PowerShell scripts and code.
• Strong service management and operations capability with experience in handling production incidents and ability to analyze, corelate and identify service automation needs and operational gaps.ITIL Certification preferred
• Strong understanding of security principles, access controls, identity life cycle and regulatory compliance. Experience working with IaC tools like terraform is advantageous.
• Excellent communication and leadership skills.
  
  
  

• Experience with on-prem and cloud solutions.
• Proficiency in any of the programming languages like Python, Java, or Go etc
• Relevant certifications, such as Associate Cloud Engineer, Professional Cloud architect, Professional Devops engineer and so on,or relevant experience of 4-7 years.
• Masters degree is preferred
  
  
  

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)