Support Specialist 1

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
  
  

Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Join ModMed as a Customer Support Specialist.

Help Us Modernize Medicine and Delight Our Customers

At ModMed, were dedicated to placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. If youre a driven, positive, and passionate individual ready to align passion with purpose, we invite you to join our high-performing Customer Support team.

About the Role: Your Impact

As a Support Specialist 1, you will be on the front lines, delivering best-in-class service and embodying our value to create customer delight. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company. Youll play a vital role in helping our clients—medical professionals—get the most out of our technology, helping them save time and improve patient care.

Your Responsibilities: What Youll Do

Youll be instrumental in ensuring our clients receive consistent, professional, and high-quality support.

• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Answer incoming inquiries promptly and effectively via email, phone, and client chat.
• Effectively apply problem-solving techniques to resolve issues and follow them through to successful resolution.
• Educate clients on our software and establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to resolve complex issues, embodying our value to make things happen.
• Replicate and document issues accurately for further escalation, contributing to our mission to innovate boldly.
  
  

Skills & Requirements: What Youll Bring

We value diverse experiences and skills that help us think big, have fun, and do good. If you meet the majority of these, we encourage you to apply!

• 1-2 years of related experience in a client-facing, software support role is required.
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time in a dynamic environment.
• Knowledge of bug tracking and CRM software such as Salesforce and Jira is a plus.
• Basic knowledge of Apple platforms (Mac, iPad, iPhone/iPad iOS) is helpful.
  
  

Preferred Qualifications

• A Bachelor’s Degree is preferred.
• Experience within a medical practice and/or EMR experience is preferred, as this directly aligns with our mission.
• Google suite experience is a plus.
  
  

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
  
  

United States

• Comprehensive medical, dental, and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
  
  

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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