Support Engineer II AI Platform

Oteemo is an industry-leading technology consulting firm at the forefront of AI-driven, cloud native, enterprise DevSecOps transformation. We build intelligent, automated, secure systems for organizations tackling their toughest technical and business challenges and we're pushing the boundaries of what AI, generative AI, and agentic systems can do in production, not just in theory. Join us and you'll work alongside recognized experts on cutting-edge projects that blend cloud native architecture, extreme automation, and AI/ML at the core. We foster a dynamic, inclusive, and collaborative culture built on continuous learning, where your ideas shape real outcomes for our clients. If you're passionate about building what's next in AI and cloud technology and want to do it with a team that sets the standard rather than follows it, Oteemo is where you belong.

Support Engineer II – AI Platform
Experience: 4–7 years  
Location: Hyderabad 
Shift: Rotational, partial US overlap, on-call
Openings: 2   

What you will do

• Own Severity 2–4 cases end to end and support Severity 1 incidents: triage, reproduce, find root cause, fix.
• Troubleshoot Kubernetes and cloud deployments, LLM routing and provider issues, RAG quality and agent behavior.
• Debug Admin Portal (FinOps, token allowances, governance, SSO) and MCP integration issues.
• Help customers with upgrades and patches, file clear bug reports, and write RCAs and KB articles.

What you will bring

• 4–7 years in enterprise software support, SRE, DevOps or cloud operations.
• Hands-on Kubernetes in production and experience with at least one major cloud.
• Comfort with Linux, REST APIs, OAuth/OIDC, MongoDB and reading logs and traces; Python or Bash.
• Hands-on exposure to LLM APIs or GenAI apps (RAG, embeddings), or a strong drive to learn quickly.
• Nice to have: CKA/CKAD, SOC 2/HIPAA familiarity, vector databases or agent frameworks.

All your information will be kept confidential according to EEO guidelines.