Strategic Program Lead

Project Role : Strategic Program Lead

Project Role Description : Identify strategic focus areas, develop the plan to deliver strategic projects and programs, and drive and manage the work to achieve business outcomes.

Must have skills : ServiceNow Strategic Portfolio Management (SPM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

We are looking for an experienced ServiceNow SPM Senior Developer to design, develop, and enhance Strategic Portfolio Management solutions on the ServiceNow platform. The role focuses on enabling enterprise portfolio visibility, demand management, project and agile planning, resource management, and financial tracking to support strategic decision-making.

Key Responsibilities

Design and implement ServiceNow Strategic Portfolio Management (SPM) solutions, including:

Demand Management

Project Portfolio Management (PPM)

Agile Development / SAFe Planning

Resource Management

Financial Management

Idea and Intake Management

Configure and customize SPM applications, forms, workflows, and business rules.

Develop and maintain:

Business Rules

Script Includes

Client Scripts

UI Policies / UI Actions

Scheduled Jobs

Build and optimize SPM dashboards, reports, and Performance Analytics indicators.

Implement portfolio-level visibility for projects, programs, and initiatives.

Integrate SPM with ITSM, ITOM, HRSD, and external financial systems.

Automate demand intake, prioritization, and approval workflows.

Support Agile and SAFe planning (epics, features, stories, PI planning).

Ensure data accuracy in project, resource, and financial tracking modules.

Collaborate with business stakeholders, PMOs, and enterprise architects.

Troubleshoot and resolve SPM configuration and performance issues.

Participate in platform upgrades and ensure compatibility of SPM customizations.

Follow ServiceNow best practices and governance standards.

Required Skills

5–10+ years of ServiceNow development experience.

Strong hands-on experience with ServiceNow SPM / PPM modules.

Expertise in JavaScript and ServiceNow scripting.

Strong understanding of:

Project Portfolio Management (PPM)

Demand Management

Agile Development / SAFe framework

Resource and Financial Management

Experience with:

Flow Designer

Business Rules

Script Includes

Glide APIs

Experience building reports and dashboards using Performance Analytics.

Strong understanding of data modeling and ServiceNow platform architecture.

Experience with REST/SOAP integrations.

Good understanding of ITIL and enterprise service management processes.

Preferred Skills

Experience with:

CMDB and CSDM

ITSM integration with SPM

IntegrationHub

Financial Planning systems (ERP, SAP, Oracle)

Agile Development 2.0 / SAFe tooling

Knowledge of portfolio governance and enterprise PMO processes.

Exposure to automation and AI-driven insights in SPM.

Experience with ServiceNow Now Platform upgrades and optimization.

Qualifications

Bachelor s degree in Computer Science, Information Technology, or related field.

ServiceNow Certified System Administrator (CSA) – Preferred

ServiceNow Certified Application Developer (CAD) – Preferred

ITIL Foundation Certification – Preferred

ServiceNow Certified Implementation Specialist – SPM / PPM – Highly Preferred

Key Competencies

Strong analytical and problem-solving abilities.

Excellent communication and stakeholder management skills.

Ability to translate business strategy into technical solutions.

Strong attention to detail and governance mindset.

Ability to manage multiple enterprise priorities effectively.

Nice to Have

Experience in enterprise PMO transformation programs.

Knowledge of financial forecasting, budgeting, and portfolio optimization.

Exposure to AI/ML-driven portfolio analytics.

Experience integrating SPM with ERP and HR systems.

Familiarity with Agile transformation at enterprise scale.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Strategic Portfolio Management (SPM).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.