Sr Developer ITBM

Job Description: ServiceNow Developer (ITBM Specialist)

Experience: 5+ years in ServiceNow development, with at least 3 years focused on IT Business Management (ITBM).

Key Responsibilities

• Design & Implement ITBM Solutions: Develop and deploy ServiceNow ITBM capabilities for Portfolio Management, Application Portfolio Management (APM), and Financial Management to support strategic planning and budgeting.
• Configure ITBM Modules:
  
  

• Integration & Automation:
• Integrate ITBM with other ServiceNow modules (ITSM, CMDB, etc.) and external systems.
• Utilize Flow Designer and IntegrationHub for automation and orchestration.
• Customization & Scripting:
• Develop custom workflows, business rules, and client/server scripts using JavaScript and Glide API.
• Ensure solutions align with best practices and maintain upgrade compatibility.
• Methodology & Governance:
• Apply Agile and Waterfall methodologies for project delivery.
• Collaborate with cross-functional teams for requirement gathering and solution design.
• Troubleshooting & Support: Provide advanced troubleshooting, performance tuning, and issue resolution for ITBM applications.
• Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Expertise in Flow Designer, IntegrationHub, and ServiceNow integrations.
• Solid understanding of ITBM processes (Portfolio, Financial Planning, Demand Management).
• Knowledge of Performance Analytics for KPI tracking and reporting.
• Excellent communication and problem-solving skills.
• CSA (Certified System Administrator) – Required
• CIS-ITBM (Certified Implementation Specialist – ITBM) – Preferred
• Financial planning and budgeting experience.
• Exposure to enterprise architecture and application rationalization.
• Ability to work in a fast-paced environment and manage multiple priorities