Sr Associate 2 - Garage Coordinator

About Us

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.

We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.

But what truly sets us apart? Our people. At ACKO, every Ackerʼs voice and ideas matter. Weʼre a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.

Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in peoples lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a Welcome Change from traditional insurers.

Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKOʼs approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. Were not your typical 9-to-5 workplace; were a vibrant and inclusive bunch of innovators and creators making sure every Ackerʼs idea matters, their voice is heard, and their growth is part of our mission.

About Job

We seek an experienced Workshop Coordinator to facilitate efficient communication and coordination between our garage and us to drive the end to end repair journey of an accidental vehcile. The ideal candidate will ensure timely and cost-effective procurement of parts, placement of parts order and ensuring seamless repair processes.

Skills & Qualification

• 2+ years of experience in bodyshop, survey related work, supply chain management, or a related field.
• Understanding of automotive repair processes and insurance procedures.
• Should have coordination, negotiation, and problem-solving skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Proficient in inventory management software and Microsoft Office and excel.
  
  

• Responsibilities include placing spare part orders with various vendors on behalf of the workshop.
• When placing orders, it is crucial to verify the estimated time of arrival of parts with the vendor and assess whether the timeline aligns with our defined schedule. If the timeline exceeds our defined timeframe, immediate action must be taken to source the part from alternative vendors to ensure timely delivery.
• Source and procure parts from authorized suppliers and dealers to guarantee adherence to quality standards and warranty requirements.
• Monitor the arrival of ordered parts at the workshop according to the ETA. In the event of delays, promptly follow up with the vendor and explore alternative options for sourcing the part.
• Maintain a detailed record of the repair progress of vehicles and promptly address any discrepancies observed.
• Provide regular updates on the status of vehicles undergoing repairs to customers on a daily basis.
• Conduct thorough quality checks on vehicles post-repair to ensure optimal performance.
• Collaborate with garage staff to prioritize repairs, reduce downtime, and streamline workflow.
• Maintain accurate documentation of parts ordered, receipts, and inventory.
• Negotiate lead times and delivery schedules with suppliers to ensure efficient operations.