Sr Assoc Accounts Receivable

Role Objective

• Execute Order-to-Cash (OTC) collection activities in compliance with company policies, controls, and governance requirements.
• Drive timely and effective cash collection to improve working capital and reduce outstanding receivables.
• Contribute to continuous process improvement initiatives that enhance operational efficiency and customer experience.
• Support knowledge transfer and act as a trainer and mentor for new team members.
  
  

• Execute end-to-end Accounts Receivable (AR) processes, ensuring accuracy and compliance with established procedures.
• Perform standard and ad hoc AR reporting, providing timely and actionable insights.
• Review and resolve unallocated cash and credit balances in collaboration with the Cash Application team.
• Monitor customer accounts to identify outstanding balances and collection opportunities.
• Execute collection and dunning activities to drive timely customer payments and reduce overdue receivables.
• Engage customers through calls, emails, and other communication channels to maximize collections and maintain strong customer relationships.
• Manage standard and specialized dunning campaigns in accordance with company policies.
• Prepare and distribute collection activity reports and AR status updates accurately and on time.
  
  

• Manage customer disputes and coordinate with internal stakeholders to ensure timely resolution.
• Collaborate with business, finance, and legal teams on debt recovery activities and debt provision guidance.
• Process customer account maintenance activities, including applying and removing dunning blocks.
• Initiate and track customer refund requests as required.
• Address customer inquiries related to billing, payments, credits, and account balances.
• Monitor, track, and drive customer queries through to successful resolution.
• Conduct root cause analysis to identify recurring issues and recommend corrective actions.
  
  

• Support month-end close activities, ensuring all activities are completed within deadlines.
• Process standard and specialized accruals in accordance with accounting guidelines.
• Prepare journal adjustments and supporting documentation for management review.
  
  

• Provide operational and administrative support to the OTC team.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and Detailed Process Training (DTP) documentation.
• Foster effective collaboration across cross-functional teams and business partners.
• Identify opportunities for operational efficiencies and contribute to strategic process improvement initiatives.
• Support onboarding, training, and knowledge-sharing activities within the team.
  
  

• Ensure full compliance with all company policies, procedures, and internal control requirements.
• Adhere to all Environmental, Health & Safety (EHS) standards and regulations.
• Complete all mandatory ethics, compliance, and regulatory training within required timelines.
• Promote and maintain a culture of integrity, accountability, quality, and safety.
• Comply with all Quality, Environmental Health & Safety directives, including Personal Protective Equipment (PPE) requirements, incident reporting, risk assessments, Cardinal Rules, and Achieving Competitive Excellence (ACE) principles.