Specialist - Cloud Engineering

Role description

Windows Performancce Technical Lead

Night Shift Only

Prerequisites

o 5 years of experience in Windows Administration Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles

o Only Night shifts

o Excellent Communication Skills MANDATORY

Soft Skills

o Leadership handle technically challenging and politically sensitive customer situations

o Strong communications skills Excellent spoken and written English communication

o Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence

o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable

o Demonstrable troubleshooting skills

o Crossteam collaboration

Technical Skills

Performance PERF

o Core experience on Windows Performance

o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS

o Excellent knowledge on Windows components Bios Registrys CPU Memory DNS DHCP etc

o Excellent knowledge in troubleshooting Windows Production Server Performance issues Sever Crash No Boot Memory leaks Sluggish Server Unresponsive Servers

o Good knowledge on User Mode Kernel Mode in Windows Environment

o Excellent knowledge of Registry keys in Windows Environment

o Ability to troubleshoot No boot issues in production Environment

o Excellent knowledge in Analyzing Configuring Memory Dumps

o Good knowledge on Windows Operating System Architecture

o Should be good in troubleshooting Windows issues via CMD

o Good knowledge on Sys Internal Tools from troubleshooting standpoint

o Good knowledge of different Virtualization platforms VMWare HyperV Citrix

o Good knowledge on troubleshooting Windows Performance issues on Azure AWS Platform

o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

o Perform Troubleshooting on Windows Performance issues

o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers Machines Azure VMware

o Perform multitasking and handle High Volume and Complex cases

o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers

o Do selflearning on various Performance troubleshooting topics publish white papers

o Utilize Communication and technical skills to attain customer satisfaction

o Achieve project KPIs which include good case closures Volume handling maintain ticket hygiene and provide quality resolution

o Work in Night shifts 6 PM login and 9 PM login

Mandatory Points

Windows Server L3 or L2 OR Desktop experience Active Directory VMware

Look for 5 exp in Server Administration

Communication round is must

Note Please ensure that candidates have experience with L2 and L3 support