SIAM Vendor Manager

Job Description

About the Role:

We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment.

Requirements

• Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base.
• Experience working with ITSM tools and interpreting SLA/OLA performance data.
• Proven ability to manage vendor relationships and drive accountability in a collaborative manner.
• Strong understanding of ITIL and SIAM principles.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to analyze performance data and translate insights into actionable improvements.
• Proficient in ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
  
  

• Mandatory requirement of ITIL v3 or v4 Foundation.
• Must have SIAM Foundation or Professional
• Relevant Vendor Management or Contract Management certifications (e.g., CIPS, SIG, or equivalent) are a plus.