Services Support Associate I - Talent Processes And Business Support - Talent Services - LDS Instructional Design - Hyderabad

Summary

Position Summary

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Work you'll do

As a Services Support Associate I, Talent Processes and Business Support on the Learning Design Services team, you will be responsible for supporting the creation and customization of learning materials for web-based training, computer-based training, and instructor-led training.

• Support instructional design projects by assisting with project requirement analysis and coordination with project managers and team members.
• Develop learning deliverables for web-based training (WBT), computer-based training (CBT), and instructor-led training (ILT) using standard tools, templates, and established design practices.
• Create training materials such as instructor guides, participant guides, hands-on activities, handouts, diagrams, job aids, and self-study materials.
• Collaborate with subject matter experts and graphic designers to develop clear, engaging learning content.
• Contribute to storyboards and design specifications and provide status updates on assigned tasks.
  
  

The team

LDS is a powerhouse of designers who collaborate with stakeholders to create engaging and exciting learning experiences and solutions in various formats. By embracing Generative AI (GenAI), the team drives innovation and enhances efficiency, ensuring solutions are both innovative and impactful. The team’s understanding of the Deloitte ecosystem and diverse skill sets helps them to provide end-to-end support for all phases of the design, development, and deployment of learning solutions, tailored to specific business requirements. At LDS, the learner is at the heart of the design process, enabling the team to build truly ‘learner-centric’ solutions that make an impact!

Location: Hyderabad

Shift Timings: 11 AM to 8 PM (occasionally flexi-shift)

Qualifications

Required:

• Bachelor’s degree in any discipline with 60% or 6.5 GPA and above throughout, with no active backlogs
• Coursework, academic projects, internships, or certifications in instructional design, eLearning, education technology, content development, or learning and development
• Proficiency in Microsoft Word and PowerPoint
• Experience using Generative Artificial Intelligence (GenAI) tools or prompt-based workflows through coursework, projects, internships, or personal work samples
  
  

Preferred:

• Exposure to Articulate Storyline, Adobe Captivate, or similar courseware development tools through coursework, certifications, or projects
• Experience creating instructor guides, participant guides, handouts, job aids, storyboards, or design specifications through academic or project work
• Exposure to web-based training (WBT), computer-based training (CBT), or instructor-led training (ILT) content development through coursework, projects, or internships
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 359249

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