ServiceNow Scrum Master

Position Description

Role: ServiceNow Scrum Master

Exp: 6-12 yr

Location: Hyderabad

Job Description:

Owns the day-to-day flow of delivery for a ServiceNow product squad —

running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesn’t change by product, only the backlog content does.

Roles and Responsibilities:

Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives

Own and maintain the squad’s backlog structure and hygiene in partnership with the Product Owner

Track and report sprint velocity, burn-down/burn-up and flow metrics

Identify, escalate and help remove delivery blockers and dependencies

Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners

Coach the squad on Agile/Scrum practice and continuous improvement

Maintain visibility of risks, issues and decisions in the squad’s agreed reporting format

Support onboarding of new squad members — Accenture, GCC or permanent — into the squad’s ways of working.

Must-Have Skills

• Proven experience as a Scrum Master or Agile delivery lead in an enterprise technology environment
• Working knowledge of Agile/Scrum and Kanban delivery methods
• Comfortable using ServiceNow Agile Development (or equivalent enterprise backlog tooling) to run a live backlog
• Strong stakeholder facilitation, conflict resolution and meeting management skills
• Ability to communicate clearly and concisely to both technical and non-technical audiences
• Experience reporting delivery status, risks and metrics to senior stakeholders
• Comfortable working within a blended delivery model spanning multiple resourcing partners
• Certified Scrum Master (CSM, PSM I or equivalent), or willing to obtain within probation
  
  

Good-to-Have Skills

Scrum Master experience specifically on a ServiceNow delivery programme

SAFe or other scaled-Agile certification

Experience running more than one squad concurrently as a shared or part-time resource

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.