ServiceNow Developer - ITOM Visibility And CMDB - Senior Consultant - L3

Job Description

Senior Developer – ITOM Visibility & CMDB

Position Overview

We are seeking an accomplished Senior Developer with hands-on expertise in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 5–8 years of relevant experience, possess recognized ServiceNow ITOM certifications, and demonstrate significant experience in actionable, production-scale delivery of ITOM solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow ITOM modules with a focus on Discovery, Service Mapping, and CMDB.
• Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources.
• Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows.
• Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits.
• Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules.
• Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles.
• Mentor junior developers and share technical expertise within the delivery team.
• Produce and maintain comprehensive technical documentation and implementation roadmaps.
• Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement.
  
  

• Experience: 5–8 years of hands-on ServiceNow development with a proven record in ITOM, Discovery, Service Mapping, and CMDB project delivery.
• Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).
• Technical Skills:
• Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations.
• Understanding of cloud, on-premise, and hybrid infrastructure.
• Strong grasp of ITIL and configuration management best practices.
• Delivery Skills: Demonstrated delivery of multiple ITOM and CMDB projects in a client-facing or complex enterprise environment[1][4].
• Soft Skills: Effective communicator, strong collaborator, and skilled in knowledge sharing.
  
  

• Additional ServiceNow certifications (Discovery, Service Mapping, Event Management).
• Experience integrating ServiceNow ITOM with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace).
• Familiarity with cloud platform integrations (AWS, Azure, GCP).