ServiceNow CMDB - Senior Analyst - Hyderabad

Summary

Position Summary

Software Engineer II

The GP&S ServiceNow team provides ServiceNow technology support to Deloitte Global and Member Firms. We’re hiring a ServiceNow Senior Analyst who will act as a subject-matter expert across multiple ServiceNow implementations, driving ITIL-aligned process over ServiceNow.

Work youll do

As a Software Engineer II on the GP&S ServiceNow team, you will be responsible for:

• Designing, configuring, customizing, and deploying ServiceNow solutions for new and existing implementations
• Building and maintaining workflows, reports, data loads, and other platform artifacts to support platform operations and delivery
• Developing and supporting integrations with third-party systems and external platforms using web services and ServiceNow capabilities
• Performing testing, defect triage, troubleshooting, and platform administration activities, including release and configuration management
• Preparing documentation, runbooks, training materials, and solution handovers while collaborating with stakeholders on discovery, estimation, and implementation activities
  
  

The team

The GP&S ServiceNow team supports Deloitte Global and Member Firms by designing, configuring, and enhancing ServiceNow solutions that improve service delivery and operational efficiency. The team works across platform development, configuration management database (CMDB), Discovery, integrations, and process optimization to support scalable, ITIL-aligned solutions. Professionals on this team collaborate with stakeholders across functions to deliver stable, high-quality platform capabilities and continuous improvement.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

• 2+ years of hands-on experience working with the ServiceNow platform
• 4-6 years of overall experience in software engineering, platform development, or enterprise application support
• Experience with ServiceNow server-side and client-side scripting, including Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, and access controls
• Experience with JavaScript, HTML, CSS, XML, JSON, and Ajax
• Experience configuring or supporting Service Portal, UI Builder, or Workspace
• Experience with REST and SOAP web services integrations
• ServiceNow Certified System Administrator certification
• Bachelor’s degree
  
  

Preferred:

• Certified Implementation Specialist (CIS) - Discovery certification
• Experience with configuration management database (CMDB), Discovery, Common Service Data Model (CSDM), Identification and Reconciliation Engine (IRE), and CMDB Health
• Experience integrating data from platforms such as Microsoft SCCM, Amazon Web Services (AWS), Microsoft Azure, or SolarWinds
• Experience with software development life cycle (SDLC) and Agile or Scaled Agile Framework (SAFe) environments
• Experience with one or more ServiceNow applications such as Information Technology Service Management (ITSM), Strategic Portfolio Management (SPM)/IT Business Management (ITBM), Human Resources Service Delivery (HRSD), Event Management, or Governance, Risk, and Compliance/Integrated Risk Management (GRC/IRM)
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352567

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