Service Process Controller

Job Location: Pune, Bangalore, Noida, Chennai, Hyderabad

Location Flexibility: Multiple Locations in Country

Req Id: 8862

Posting Start Date: 6/23/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Role: ITIL Process controller (HAM/SACM/License Management)

GRF Title: Service Process Controller - 09

Job Type: Full-time

Must have: Ready to work in Australian shift.

Description

• Software License Controller
  
  

Responsible for managing software licenses, ensuring compliance, and maintaining accurate license records.

Key Responsibilities

• Track software licenses (procured vs installed vs used)
• Verify license availability before fulfilling requests
• Maintain license data in CMDB / SAM tool
• Monitor license expiry, renewal, and contracts
• Identify unused or overused licenses and optimise usage
• Support software audits and compliance checks
• Work with procurement for new/renewal licenses
• Hardware Asset Controller (HAM)
  
  

Responsible for tracking and managing all hardware assets across their lifecycle.

Key Responsibilities

• Maintain inventory of hardware (laptops, servers, network devices)
• Track asset lifecycle: procurement → deployment → return → disposal
• Update asset details in CMDB (owner, location, status)
• Coordinate with teams for asset allocation and recovery
• Support hardware audits and stock verification
• Ensure asset data accuracy and reconciliation
• Work with procurement and finance for asset tracking
• Configuration Controller (SACM)
  
  

Responsible for maintaining accurate configuration data in CMDB and ensuring data integrity.

Key Responsibilities

• Maintain CMDB with correct Configuration Items (CIs)
• Ensure relationships between applications, servers, and assets are updated
• Validate CI data accuracy and completeness
• Support impact analysis for change and incident management
• Perform regular CMDB audits and reconciliation
• Define and enforce configuration standards and naming conventions
• Work with incident/change teams to keep data updated
  
  

Required Experience

• 3+ years of experience in an IT support, operations, or administrative role.
• Some exposure to IT asset management, software licensing, or configuration management concepts is a plus.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) is beneficial.
  
  

Required Skills

• Foundational understanding of ITIL principles, particularly Asset Management, Configuration Management, and Service Catalog.
• Strong attention to detail and accuracy is paramount.
• Excellent organizational and time management skills.
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook).
• Good communication skills, both written and verbal.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong problem-solving aptitude and a proactive approach to work.
• Ability to work effectively both independently and as part of a team.
  
  

Last day to apply: June 25th

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

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