Service Now HRSD

We are looking for a ServiceNow HRSD Developer to design, build and maintain HR Service Delivery solutions on the ServiceNow platform. You will work closely with HR stakeholders and offshore counterparts to deliver employee-centric service experiences across the HR lifecycle.

Key Responsibilities

• Design and configure HRSD modules including HR Case Management, Employee Service Center (ESC), HR Integrations and Lifecycle Events
• Build and maintain HR Catalog Items, Knowledge Articles and HR Workflows
• Configure Employee Document Management and HR Scoped App customisations
• Develop and maintain Flow Designer and Business Rules for HR automation
• Integrate HRSD with third-party HR platforms (Workday, SAP SuccessFactors, ADP) via IntegrationHub or REST/SOAP APIs
• Collaborate with HR process owners to translate requirements into scalable ServiceNow solutions
• Maintain data integrity across HR Profiles, Worker Sync and employee data pipelines
• Write and execute ATF (Automated Test Framework) test cases for HRSD modules
• Participate in sprint ceremonies, code reviews and technical documentation
  
  

Must-Have Skills

• 2–5 years of hands-on ServiceNow development experience
• Minimum 3–5 years dedicated HRSD module experience — non-negotiable
• Proficiency in JavaScript, Glide APIs, Flow Designer, Business Rules, Script Includes
• Experience with HR Catalog, HR Case Types, COEs and HR Task configuration
• Understanding of HR data privacy, scoped app architecture and HR role model
• ServiceNow CSA or CIS-HR certification preferred
  
  

Good to Have

• Exposure to Lifecycle Events (onboarding/offboarding workflows)
• Knowledge of Now Mobile for HR employee experience
• Familiarity with Agile/Scrum delivery methodology
  
  

We are seeking a Senior ServiceNow HRSD Developer with deep, hands-on expertise in HR Service Delivery to lead solution design, mentor junior developers and drive end-to-end HRSD implementations. This role requires someone who can bridge technical depth with HR domain knowledge and act as a subject matter expert for all things HRSD on the platform.

Key Responsibilities

HRSD ARCHITECTURE & DESIGN

• Lead end-to-end design and implementation of HRSD solutions — HR Case Management, Employee Service Center, Lifecycle Events, Document Management and HR Integrations
• Define HR Scoped App architecture, HR role model and data segregation strategy
• Architect Lifecycle Event workflows for complex onboarding, offboarding, transfers and role changes
• Own the HR Data model — HR Profiles, Worker Sync, Position Management and HR criteria
  
  

DEVELOPMENT & TECHNICAL LEADERSHIP

• Develop complex Flow Designer orchestrations, Subflows and integration spokes for HR systems (Workday, SAP SF, Oracle HCM)
• Build reusable Script Includes, Business Rules and client-side scripts optimised for HRSD performance
• Lead IntegrationHub implementations connecting HRSD to external HR, payroll and identity systems
• Conduct code reviews and enforce ServiceNow development best practices within the HRSD scoped app
• Drive ATF automation strategy for regression coverage across HRSD modules
  
  

STAKEHOLDER & DELIVERY

• Act as technical SPOC for HRSD between offshore delivery team and onshore HR product owners
• Translate complex HR process requirements into scalable, maintainable ServiceNow configurations
• Lead sprint planning, estimation and technical risk identification for HRSD workstreams
• Mentor and upskill junior/mid-level HRSD developers within the team
• Produce solution design documents, integration specs and deployment runbooks
  
  

Must-Have Skills

• 5+ years of ServiceNow development — with minimum 3 years dedicated HRSD
• Deep expertise across full HRSD suite — Case Management, ESC, Lifecycle Events, Document Management, HR Integrations
• Advanced JavaScript, Glide API, Flow Designer, REST/SOAP, IntegrationHub
• Proven experience integrating HRSD with Workday, SAP SuccessFactors or Oracle HCM
• Strong understanding of HR data privacy (GDPR, data access controls, HR criteria)
• Hands-on with Lifecycle Events — complex multi-activity onboarding/offboarding flows
• CIS-HR certification mandatory|CSA and additional CIS certifications strongly preferred
  
  

Good to Have

• Experience with Now Mobile HR experience and Employee Center Pro
• Exposure to AI/ML features in HRSD — Predictive Intelligence for case routing, Virtual Agent HR topics
• Knowledge of HR Service Delivery benchmarking and process maturity assessment
• Prior experience in a client-facing or lead architect role on HRSD implementations
  
  

What Sets a Great Candidate Apart

• Has led a full-cycle HRSD implementation from discovery to go-live
• Can articulate HR process design decisions, not just technical ones
• Has built custom HR Lifecycle Event activities beyond out-of-the-box
• Understands the intersection of HR compliance, employee data governance and platform security within HRSD

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