Service Now Developer - Software Engineer II

Summary

Position Summary

National Consulting Services

The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financial, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day. 

Position Summary: Service Now Developer

Level: Consultant

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

As a ServiceNow Developer, you will be responsible for development, core configuration, and ongoing technical enhancement of Deloitte’s ServiceNow implementation. You’ll bring a solution-focused mindset, a passion for customer service, and thrive in a dynamic, high-velocity environment. You will also have opportunities to build foundational skills in ServiceNow’s AI and automation capabilities.

What You’ll Do:

• Translate functional specifications into logical technical designs; design and develop new ServiceNow workflows and processes.
• Develop and customize ServiceNow solutions (primarily ITSM) using JavaScript, Jelly, MySQL, XML, HTML, CSS, and REST/SOAP web services.
• Build and maintain custom Service Portal pages and widgets to support diverse business needs.
• Assist system administrators with incident resolution and ad-hoc platform troubleshooting.
• Guide, support, and conduct code walkthroughs for less experienced developers as needed.
• Ensure ServiceNow development and customization align to best practices to maintain compliance.
• Create, maintain, and execute comprehensive unit and integration test plans; coordinate and perform regression testing.
• Document, track, and resolve software defects; participate in UAT and incorporate feedback from business stakeholders.
• Manage Update Set creation and migration; assist with ServiceNow platform maintenance, upgrades, and vendor coordination.
• Participate in requirements gathering, maintain technical solution documentation, and collaborate with business/IT teams.
• Integrate ServiceNow with other enterprise applications using Integration Hub or standard APIs, following secure and scalable practices.
• Develop skills in leveraging ServiceNow’s GenAI features, such as Virtual Agent, NLP-driven ticket categorization, or AI Search, to enhance automation and workflow effectiveness.
• Assist with basic setup or integration of ServiceNow AI modules and participate in piloting small-scale AI-driven solutions with guidance from senior team members.
  
  

The team

Our Finance Transformation practice develops and licenses a growing family of proprietary software products (see http://www.deloitte.com/ft) to assist financial institutions with a number of complex topics, such as accounting for credit deteriorated assets and the administration of investments in leveraged loans.

We are looking to add dedicated software engineers to our team. In addition to competitive compensation and benefits, we provide excellent opportunities for growth and learning and invest in our talent development.

We are looking for people who share our passion for translating ideas into relevant and innovative products in the OP to solve business problem.

Qualifications –

Must have Required skillset:

• Bachelor’s degree in computer science, Information Systems, or a related technology/business discipline, or equivalent work experience.
• 3–5 years of IT industry experience, including 3+ years of ServiceNow development.
• Strong experience configuring ServiceNow ITSM Modules using Business Rules, Client Scripts, UI Policies, Workflow Editor, ACLs, Script Includes, JavaScript/GLIDE, and HTML5.
• Hands-on experience integrating ServiceNow with other IT applications or data sources.
• Working knowledge of ServiceNow best practices, solution documentation, and update set management.
• Effective communication and collaboration skills; ability to work as part of a team.
• Strong analytical, problem-solving, and decision-making capabilities.
• ServiceNow Certified Implementation Specialist or Certified Application Developer (preferred but not required for entry).
• Adaptable, detail-oriented, and motivated to learn new ServiceNow and Gen AI/automation features as they emerge.
  
  

Good to have skillset Preferred:

• Experience implementing additional ServiceNow modules such as Customer Service Management (CSM), Integrated Risk Management (IRM), HR Service Delivery (HRSD), or Security Operations (SecOps).
• Exposure to or direct experience working on real-time AI or automation solutions within ServiceNow or related IT platforms.
• Familiarity with Agile or SDLC testing cycles.
• Experience with day-to-day ServiceNow platform administration.
• Awareness of ServiceNow’s AI capabilities (e.g., Virtual Agent, Predictive Intelligence) and enthusiasm for developing expertise in this area.
• Experience using source control tools (e.g., GitHub) for collaborative code development and maintenance.
• Excellent organizational and interpersonal skills with strong motivation for continuous skill development and learning.
  
  

Education:

• Minimum of a bachelor’s degree (3 Year) within a technical field.
  
  

Location:

• Hyderabad/ Bengaluru/ Chennai/Pune
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 358556

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