Service Manager-Senior Associate

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Service Manager-Senior Associate, you will play a crucial role in supporting the seamless operation of our business services and support functions. Within our Internal Firm Services practice, you will be responsible for managing service delivery and supporting strategic initiatives. This involves coordinating meetings, handling confidential information, and promoting consistent execution across sectors. As a Senior Associate, you will analyze complex problems, mentor others, and maintain top standards while managing vendor relationships and escalation processes. This role presents a unique opportunity to enhance operational efficiency and contribute to continuous service improvement within a dynamic environment.

In this role at PwC Acceleration Center India, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. You will also organize leadership team calls and meetings, oversee research and data analysis, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. This position offers a platform to build meaningful stakeholder connections, navigate complexity, and grow your personal brand while contributing to the firm's overall business strategies.

Responsibilities

• Overseeing service delivery and support initiatives to enhance operational efficiency
• Analyzing complex operational challenges and implementing effective solutions
• Mentoring team members to foster professional growth and development
• Confirming the management of vendors and handling escalations effectively
• Contributing to continuous improvement of service operations and processes
• Knowledge on power platform, data security, app support knowledge, data governance, reporting, DLP policies.
• Knowledge of the M365 Suite tools.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Incident, change, and problem management, as well as continuous service improvement (CSI).
• Excellent verbal and written communication skills.
• Vendor and escalation management.
• Working knowledge of operational budgets.
  
  

• Knowledge on power platform
• At least 4-9 years of experience
  
  

• Demonstrating proficiency in ITIL frameworks and practices
• Familiarity with ITSM tools like ServiceNow and Jira
• Experience with cloud platforms such as AWS or Azure
• Skills in incident, change, and problem management
• Excelling in vendor and escalation management
• Understanding of operational budgets and data privacy laws