Service Manager-Senior Associate

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Operations and Strategy team you will manage service delivery and support initiatives. As a Senior Associate you will analyze complex problems, mentor others, and maintain top standards while đảm bảo hiệu quả vendor and escalation management. This role presents a unique opportunity to enhance operational hiệu quả and contribute to continuous service improvement within a dynamic environment.

Responsibilities

• Oversee service delivery and support initiatives
• Analyze complex operational challenges and implement solutions
• Mentor team members to foster professional growth
• Confirm the management of vendors and escalations
• Contribute to continuous improvement of service operations
• Maintain exceptional standards of service quality and productivity
• Collaborate with various teams to align on objectives
• Identify opportunities for enhancing operational processes
  
  

• Bachelors Degree
• 4-9 years of experience
• Oral and written proficiency in English required
  
  

• Proficiency in ITIL frameworks and practices
• Familiarity with ITSM tools like ServiceNow and Jira
• Knowledge of M365 Suite tools preferred
• Experience with cloud platforms such as AWS or Azure
• Skills in incident, change, and problem management
• Excelling in vendor and escalation management
• Understanding of operational budgets
• ITIL V4 Foundation certification
• Knowledge of data privacy laws and disaster recovery