Service Design Service Transition Manager

Need a CMDB resource with 6 to 8+ years of experience. Resource should lead the CMDB completely for the client.

Please try to get good profiles, so that we can close this at the earliest. Below is the JD for your reference.

CMDB Governance

Develop and enforce CMDB policies, procedures, and standards.

Define and maintain the CMDB scope, including identification and reconciliation of critical CIs.

Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs)

Lead the discussions with stakeholders (internal and external)

Provide resolutions for conflicts/ challenges

CMDB Design And Implementation

Collaborate with stakeholders to define CMDB requirements and design.

Configure and customize the CMDB tool to align with organizational needs.

Implement and maintain CI relationships, hierarchies, and attributes.

CI Lifecycle Management

Establish and maintain a process for CI identification, reconciliation, classification, and labelling.

Coordinate and oversee the CI registration, verification, and documentation process.

Ensure accurate and timely updates to the CMDB for all CI changes, including additions, modifications, and retirements.

Data Integrity And Quality

Develop and implement data quality controls to ensure CMDB accuracy and completeness.

Conduct regular audits to identify and resolve data inconsistencies or discrepancies.

Collaborate with stakeholders to resolve data quality issues and improve data accuracy.

Change And Release Management Integration

Collaborate with Change and Release Management teams to ensure CMDB is updated with approved changes and releases.

Facilitate the impact analysis of proposed changes on CIs and related services.

Provide CMDB data for change impact assessments and change advisory board (CAB) meetings.

Reporting And Analysis

Generate and distribute Custom CMDB reports and dashboards to stakeholders.

Analyse CMDB data to identify trends, patterns, and areas for improvement.

Provide insights and recommendations for optimizing IT asset and configuration management processes.