Senior Tech Lead - Citrix VDI

Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.

Who are we?

Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).

Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.

Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.

And we want YOU to be a part of it.

Job Description

Required Skills:

• Strong troubleshooting knowledge in Wintel, VMware, Citrix & Cloud infrastructure.
• Preparing root cause analysis & problem management
• Preferably PowerShell, Linux scripting & automation knowledge.
  
  

• Interact with global customer and build customer rapport
• Coordinate with various teams for the daily operations, plan and execute scheduled activities.
• Familiarity in configuring and deploying the VDI.
• Provide timely resolution to all incidents, outages and performance alerts.
• Coordinate with different technical teams from within organization of remote teams if required for finding a solution.
• Should be familiar with procedures and formalities required for creating a TAC and ensuring that resolution is provided on time.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Identify issues and risks in the infrastructure and take necessary steps to notify and close the risk.
• Should be familiar with Change Management process, should be able to prepare action plan, Rollback plan, Mitigation plan etc. should review pre and post change activities.
• Document all actions in accordance with standard company operational policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Ability to think on feet and provide required remedial activity of all the issues reported to NOC.
• Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Cloud apps.a
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Support Operations of Citrix Environment supporting 10,000 users
• Design, test, and deploy systems in XenApp 7.15, 1912 ,2203 environment
• Performs systems administrative and operational duties on computer systems
• Documents Citrix environment, track and update know issues knowledge base
• Creation of utilization reports that identify Citrix-related issues, and recommending solutions
• Performance of systems maintenance in accordance with Microsoft and Citrix best practices
• Maintain files as required by the vendor of custom design application
• Perform installation, planning and security of computer facilities
• Responsible for developing and maintaining systems configuration
• Respond, investigate, and correct problems
• Contribute to finding improvements in the hardware, software or infrastructure related services
• Working to agreed SLAs in order to resolve customer issues in a timely manner
• Perform critical systems testing and operational tasks (installation and configuration of Servers, script execution, scheduling jobs etc.).
• Cisco Hyperflex infra and preferably Linux knowledge
• Working knowledge on Ticketing tools like Manage Engine, Service Now, Remedy etc.
• Conduct Server health check (Basic health)
• Generate Farm reports (7.15,1912,2203 LTSR US and TPE environment)
• Sizing and Capacity Estimation (New Build)
• Access provisioning and de-provisioning
• Considerable initiative and discernment relative to problem determination / resolution and telephone etiquette
• Other duties as assigned
  
  

• VCE Block infrastructure with Cisco UCSM
• Windows & VMWare ESXi cluster setup & management
• VM Server management, migrations etc.
• Server firmware upgrades (Cisco hardware)
• Preferably PowerShell, Linux scripting & automation knowledge
• Implementation, test, deployment, and operational experience with XenApp 7.15,1912,2203 LTSR
• Operational experience with previous versions of XenApp
• Ability to translate technical topics into terms line and senior management can discuss
• Strong customer service and strong communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described
• Working knowledge of Remedy ticket system; creating, updating and closing tickets
• Prior experience providing Systems Administration and Citrix support for a medium to large environments