Senior Software Engineer

Role description

Job Description

Location: Hyderabad

We are seeking a Site Reliability Engineer to ensure the reliability, performance, and security of global login and authentication platforms.

This role is client-facing and offers the opportunity to apply automation, operational discipline, and deep technical skills to support mission-critical service .and operational discipline to support our applications.

Years of experience needed –

Candidate experience – 4+ Years

Technical Skills:

· Strong expertise in Authentication & Security protocols – OAuth 2.0, OIDC, Okta, Transmit, SAML, MFA, session/token flows.

· Hands-on experience with cloud-native and hybrid environments (GCP, PCF, AWS, Azure).

· Proficiency in supporting and debugging microservices deployed on cloud platforms, primarily involving Java / .NET Core and PostgreSQL, Mongo DB.

· Build and maintain monitors, dashboards, and synthetic transactions using Splunk, AppDynamics, Datadog, Grafana or equivalent.

· Design and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to measure and maintain service health.

· Perform Linux system administration and develop automation scripts using Python, Go, Java, Shell, or similar languages.

· Provide support for cloud applications across GCP, Azure, AWS, or PCF environments.

· Manage production deployments and resolve deployment failures efficiently.

· Work with CI/CD tools such as Bitbucket Pipelines, Bamboo, Harness, or GitHub Actions to streamline development workflows.

· Apply strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management.

· Use ITSM tools like JIRA, Remedy, ServiceNow, etc., for issue tracking and service management.

· Collaborate effectively with cross-functional teams and communicate clearly with stakeholders.

Process Skills:

· Experienced in SRE and Production Support for business-critical applications.

· Proactive monitoring, automation, and toil reduction mindset.

· Incident triage, resolution, and root cause analysis.

· Contribution to release readiness, production deployments, and service restoration.

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· Strong understanding of Agile and DevOps methodologies.

· Creation and maintenance of knowledge base articles, SOPs, and recovery guides.

Behavioral Skills:

· Effectively collaborates and communicates with stakeholders and ensures client satisfaction

· Resolve technical issues of incidents and explore workarounds for immediate resolution, identify permanent solutions.

· Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

· Work under the direction of SRE Architect

· Develop model and set up proactive monitoring for transaction flows.

· Automate operations runbooks.

Certification:

· Relevant certifications in Cloud (GCP preferred), Splunk, ITSM, and Linux administration are a plus.

Responsibilities as Team Member/ Individual Contributor:

As a SAvE engineer individuals are expected to,

· Work in 24 * 7(Shifts) rotation model.

· Monitor the application availability.

· Act quickly on the application s and Batch Job failures.

· Effectively handle the Incident and Change management.

· Initiate and drive the Techline in case of outages/major incidents/Batch abends and ensure Service Restoration in the least time possible.

· Take care of the daily/weekly/monthly reporting.

· Own and deliver the user stories assigned as part of the sprint.

· The user stories range from application code Debugging, Issue analysis, Code fix, Knowledge base creation, documentation of SOP’s, Production Deployments, Pre & Post Patching/Maintenance activities, Service Requests.

· Build monitoring solutions using APM tools like Splunk, AppDynamics,1000Eyes, ITRS, AppMetrics, MoogSoft, Kafka etc.

· Automation of day-day operational tasks.

Responsibilities as Lead\SME:

As a Lead resource, you are expected to,

· Lead\Mentor the team members

· Handle customer communication, critical issues, Techlines and reporting aspects

· Drive process initiatives and service improvements, automations, etc.

· Ensure the deliverables are performed without any SLA miss

· Contribute to Mphasis level initiatives.

· Work towards customer roadmap, process improvements, automation.

Readiness -

· Ready to work in Schwab ODC (Work from Office – 5 days a week) (No Smart devices/electronic gadgets allowed)

· Ready to work in the Production Support Project: Yes

· Ready to work in 24*7 rotation Model: Yes

· FYI: The 9hour Shifts are scheduled Shift1: 6:30AM-3:30PM, Shift 2: 2PM-11PM & Shift 3: 9:30PM-6:30AM (the shift schedules vary by 30Mins-Hour for logistic/customer requirements).

· Ready to upskill on technologies and tools as per project requirement.

· Work location: Bangalore-Hyderabad-Pune

Certifications Needed:

As per industry standards

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.