Senior Sales Manager Household

Job Requirements

Role/ Job Title: Senior Sales Manager (Household)

Function/ Department: Branch Banking

Job Purpose

This role is responsible for leading and managing a team of acquisition managers who sell current and savings accounts to customers. This role also oversees the sales targets, strategies, policies and procedures of the team, and ensures compliance with the banks standards and regulations. They also monitor the performance, training and development of the acquisition managers.

Roles & Responsibilities

• Leading and coaching a team of acquisition Managers who are responsible for acquiring new customers for liabilities products and generating fee income.
• Ensuring that the acquisition process is followed and that the market coverage is optimal.
• Activating customers on digital platforms and driving transactions to meet the assigned targets.
• Providing and updating product knowledge to the team members and ensuring that they are aware of the latest product features and benefits.
• resolving customer queries in a timely and satisfactory manner
• Maintaining adequate staffing levels in the branch and reducing team attrition
• Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality standards
• Recommending process changes to improve service efficiency and quality across the branch network.
• Conducting regular activities in the catchment area to attract high-quality, high-net-worth customers and increase the visibility of IDFC First Bank
• Working on key central initiatives and seeking referrals from existing customers
• Collaborating with other team members and support functions to provide comprehensive products and service solutions to customers.