Senior Program Manager Customer Service Business

Description

Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service Business, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun.

The Customer Service Business team is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. As a Senior Program Manager on our team, you will coordinate Amazon Business projects, working closely with global and regional leaders ensuring successful implementation. In this role, you will deliver program updates to senior management in written and verbal formats. You must be able to succeed in an entrepreneurial environment, and be able to cut through ambiguity and set priorities. This means you are not only able to develop and drive high-level critical initiatives, but can also roll up your sleeves, dig in and get the job done. You will partner with product management, operations, and other technical teams internally and externally across Amazon Business to achieve your goals and initiatives.

The ideal candidate for this position will possess deep knowledge and expertise effective program management and supporting mechanisms, and is expected to develop a broad understanding of business and operations across the organization. As well as excellent organization skills, you will need to be comfortable working with raw data sources to establish clear insight. The ideal candidate sees around corners, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust through broad stakeholder influence. This role will play an important role through the business planning process and will get exposure to senior leadership across the broader Customer Service and Amazon Business organization.

Key job responsibilities

The Ideal Candidate For This Position Will Possess

• Deep knowledge and expertise effective program management and supporting mechanisms, and is expected to develop a broad understanding of business and operations across the organization.
• Excellent organization skills, you will need to be comfortable working with raw data sources to establish clear insight.
• Sees around corners, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust through broad stakeholder influence.
• Play an important role through the business planning process and get exposure to senior leadership across the broader Amazon Business organization.
• Lean Six Sigma Certification
• Strong analytical and data gathering skills
• Thrives working in an ambiguous environment with a long-term mentality
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Technical fluency; comfort understanding and discussing technology concepts, schedule trade-offs and new opportunities with technical team members
  
  

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  
  

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Dev Center India - Hyderabad

Job ID: A10422507

---