Senior Executive - Transport

Position Summary

The Senior Executive – Transport & Parking Management will be responsible for end-to-end transportation operations, parking management, vendor governance, compliance monitoring, employee experience, and service delivery excellence. The role will ensure safe, compliant, cost-effective, and seamless transportation services while managing parking operations across multiple parking levels and coordinating with stakeholders including landlords, security teams, and transport service providers.

Key Responsibilities

• Transport Operations Management
• Manage daily employee transportation operations and ensure uninterrupted service delivery.
• Track and monitor fleet availability, vehicle deployment, route utilization, and adherence to service schedules.
• Ensure optimum cab utilization as per contractual agreements and business requirements.
• Analyze transportation trends, cab usage patterns, occupancy levels, and cost optimization opportunities.
• Submit periodic transport performance reports and recommendations to the client.
• Develop and implement contingency plans to manage transportation operations during emergencies, natural calamities, strikes, riots, or business disruptions.
• Parking Management
• Manage parking operations across P2, P3, and P4 parking levels.
• Oversee allocation and governance of both 4-wheeler and 2-wheeler parking in stack and conventional parking areas.
• Maintain accurate parking records, occupancy reports, slot utilization data, and vehicle databases.
• Develop strategic parking improvement initiatives to maximize parking efficiency and employee convenience.
• Manage EV charging and allocated EV parking slots, ensuring effective utilization and tracking.
• Coordinate regularly with landlord security teams and building management teams to resolve parking-related concerns and operational challenges.
• Conduct parking audits and recommend process improvements for traffic movement, safety, and user experience.
• Compliance & EHS Governance
• Ensure 100% compliance of vehicles and drivers deployed under transport operations.
• Conduct random vehicle fitness audits and inspections.
• Perform random breath analyzer tests on drivers as per EHS requirements.
• Develop and execute EHS audit schedules for transport operations.
• Conduct periodic audits of: Driver licenses Vehicle registration documents Insurance Pollution certificates Permit validity Vendor compliance records
• Track closure of non-conformities and compliance gaps within agreed timelines.
• Vendor Management & Escalation Handling
• Act as the primary point of contact for transport vendors and service providers.
• Manage vendor performance through regular review meetings and operational governance.
• Escalate critical concerns including: Fleet shortages Vehicle non-compliance Driver non-compliance Safety violations Transport incidents and accidents
• Ensure immediate communication to vendor management and client stakeholders on major operational issues.
• Drive corrective and preventive actions for recurring operational concerns.
• Employee Experience & Stakeholder Management
• Handle escalations from employees, transport users, vendors, and stakeholders professionally and within agreed SLA timelines.
• Resolve transportation and parking issues efficiently to enhance employee experience.
• Partner with landlord teams, security agencies, client representatives, and service providers to achieve service excellence.
• Conduct regular employee feedback reviews and implement improvement actions.
• MIS, Billing & Reporting
• Perform weekly and monthly reconciliation of transport MIS against vendor records.
• Validate trip reports, user reports, billing data, and compliance documentation.
• Verify final MIS and obtain client concurrence prior to invoice processing.
• Ensure invoice validation and submission is completed before the 25th day of the subsequent month.
• Maintain dashboards covering: Monthly trips User utilization Vehicle utilization Parking occupancy Vendor performance Compliance status Cost metrics
• Training, Awareness & Engagement
• Schedule and conduct monthly training sessions for JLL teams and vendor management staff.
• Conduct awareness programs for drivers covering: Road safety Defensive driving Grooming standards Punctuality Behavioral expectations Emergency response protocols
• Organize Recognition & Reward (R&R) programs for drivers and vendor staff.
• Promote a culture of safety, accountability, and customer service excellence.
• Performance Management
• Meet or exceed site Key Performance Indicators (KPIs).
• Monitor and review Service Level Agreements (SLAs) on a monthly basis.
• Identify operational risks and performance challenges proactively.
• Develop corrective action plans and track closure with stakeholders.
• Drive continuous improvement initiatives in transport and parking operations.
  
  

• Graduate in any discipline.
• Certification in Logistics, Transport Management, Fleet Operations, EHS, or Facility Management preferred.
  
  

• 5–8 years of experience in:Employee Transportation Management Fleet Operations Parking Management Facility Management Vendor Governance
• Experience managing corporate transport operations in large campuses or multinational environments is preferred.
  
  

• Transport Operations Management
• Parking Management
• Fleet Compliance
• EHS & Safety Governance
• Vendor Management
• MIS & Data Analytics
• Incident Management
• Business Continuity Planning (BCP)
• Stakeholder Management
• Employee Experience Management
• Problem Solving & Decision Making
• Communication & Escalation Management
• Continuous Improvement