Senior Delivery Manager

Company: People Impact

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Pre-seed

Industry: Fintech

Salary Range: ₹ 25-35 Lacs PA

Job Description

Application Managed Services (AMS) Lead

The Application Managed Services (AMS) Lead is a senior leadership position responsible for driving the successful delivery, operational management, and strategic growth of Managed Services and Build-Operate-Transfer (BOT) engagements within the Applications portfolio. This role serves as the primary delivery owner for assigned accounts, ensuring service excellence, client satisfaction, operational efficiency, and continuous improvement across application development, support, and modernization initiatives.

Working closely with account leaders, delivery teams, and business stakeholders, the AMS Lead will align delivery strategies with client objectives, foster high-performing teams, and enable scalable, technology-driven solutions. The role reports directly to the ADMS Leader.

Key Responsibilities

• Portfolio Leadership & Service Delivery
• Act as the Delivery Lead for assigned AMS and BOT engagements within the Applications portfolio.
• Ensure consistent delivery of high-quality services across application development, enhancement, maintenance, and support projects.
• Oversee delivery across a broad technology landscape, including custom applications, packaged solutions, cloud-native platforms, mobile applications, and web-based systems.
• Drive adoption of automation and operational best practices to improve efficiency, service quality, and reliability.
• Monitor and achieve key delivery excellence metrics, ensuring minimal disruptions and client escalations.
• Client Engagement & Relationship Management
• Build trusted partnerships with client stakeholders and serve as a strategic advisor for application services.
• Develop and execute delivery roadmaps aligned with clients’ digital transformation, modernization, and business objectives.
• Ensure transparent communication, proactive issue management, and consistently high levels of customer satisfaction.
• Support account growth by identifying opportunities for service expansion and value creation.
• Delivery Governance & Leadership
• Lead and mentor multidisciplinary teams delivering application services across assigned engagements.
• Establish strong governance frameworks, including delivery reviews, health assessments, risk management, and escalation management.
• Oversee the complete application lifecycle, including design, development, deployment, operations, maintenance, and support.
• Ensure adherence to delivery standards, quality processes, and contractual commitments.
• Resource & Capability Management
• Partner with resource management teams to optimize workforce planning, utilization, and deployment across engagements.
• Manage and develop cross-functional teams comprising developers, testers, Scrum Masters, DevOps engineers, integration specialists, and other technical professionals.
• Foster a culture of continuous learning by driving capability development, mentoring, and technology upskilling initiatives.
• Support succession planning and talent development strategies within the delivery organization.
• Governance, Performance & Compliance
• Define and implement governance structures, review mechanisms, KPI frameworks, and performance dashboards.
• Track service performance, delivery metrics, risks, and improvement opportunities.
• Ensure compliance with organizational standards, contractual obligations, security requirements, and operational policies.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes.
• Cross-Functional Collaboration
• Work closely with Transition Managers, Transformation Teams, Change Management functions, and other stakeholders to ensure seamless service onboarding and operational stability.
• Collaborate with Business Analysts, Functional Consultants, DevOps teams, and Integration Engineers to strengthen delivery practices and drive innovation.
• Support organizational initiatives related to service transformation, automation, and operational excellence.
  
  

• 10+ years of experience in IT application delivery, support, and managed services.
• Minimum 5 years of leadership experience managing large-scale application portfolios and delivery teams.
• Demonstrated success in delivering and managing complex AMS, BOT, modernization, integration, and transformation engagements.
• Experience managing distributed teams across global delivery models, including onshore, offshore, and hybrid environments.
  
  

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline (required).
• MBA, M.Tech, or equivalent postgraduate qualification (preferred).
• Industry certifications such as PMP, ITIL, Agile/SAFe, Scrum, AWS, Azure, or GCP certifications are advantageous.
  
  

• Strong understanding of application development, maintenance, support, and DevOps practices across the software development lifecycle.
• Experience with custom application technologies such as .NET, Java, and Python.
• Familiarity with enterprise platforms including SAP, Oracle, Microsoft technologies, SaaS solutions, and cloud-native architectures.
• Knowledge of cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP).
  
  

• Proven ability to lead large-scale application delivery and managed services engagements.
• Experience driving digital transformation, application modernization, integration, and operational excellence initiatives.
• Strong decision-making, problem-solving, and stakeholder management capabilities.
  
  

• Ability to engage and influence senior business and technology stakeholders, including executive leadership.
• Strong relationship management skills with experience managing complex client environments and evolving business priorities.
• Commercial awareness with the ability to identify growth and optimization opportunities.
  
  

• Demonstrated success in leading, coaching, and developing high-performing teams.
• Expertise in workforce planning, talent development, employee engagement, and performance management.
• Ability to foster collaboration across geographically dispersed teams.
  
  

• Strong knowledge of delivery governance, SLA management, KPI monitoring, and service improvement frameworks.
• Hands-on experience with Agile, DevOps, ITIL, and application operations methodologies.
• Focus on quality, compliance, risk management, and operational excellence.
  
  

• Experience with delivery and operations tools including JIRA, Azure DevOps, Git, Jenkins, ServiceNow, and related platforms.
• Familiarity with monitoring, logging, automation, testing, and performance management tools.
• Understanding of modern automation practices and AI-enabled delivery optimization approaches.